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_Pijus_Chanda_
Participant
October 18, 2008
Question

Premiere Elements 7 crashes and freezes ->unusable

  • October 18, 2008
  • 92 replies
  • 34401 views
Hello all

For a long time, I was looking for a programm to cut my AVCHD clips taken with a Canon HF100 camera. In the past I used for DV videos Adobe Production Studio (Premiere CS2, Encore CS2). I have tried AVCHD with AVCHDUpshift to convert the AVCHD clips to MPEG clips and cut it with Premiere CS2. The final video I have tried to burn with NERO 8. But this is very cumbersome.
I recently saw, that Adobe has released the Premiere Elements 7 with AVCHD support. Because of the many negative posts of Pinnacle Studio 12, I expected better stability and performance from Adobe Premiere Elements 7. I gave it a try.

Installation was OK.

I tried to add about 50 clips to the AVCHD project -> takes a long time but OK.

Playback quality of the clips is very bad. Video quality is bad (blurry), audio quality even worse (2 seconds you can hear sound, 2 seconds no sound, 2 seconds sound, 2 seconds no sound ....). With PowerDVD playback of the clips is fine (video and audio).

I have put 6 clips on the time line (total of 1 minute with dissolve transitions). After pressing the Enter key, it takes a long time to render. Why? No smartrendering seems possible.

I tried to add a disc menu -> crash. Tried again OK, tried to remove disc menu -> not possible, tried to drag another template to the disc menu-> crash..

Tried two times to select the blu-ray output medium -> crash. Tried it again -> OK.
Tried to export this one minute to blu-ray -> freeze after some minutes saying, not enough memory (in the taskmanager about 2.2GB of the 4 GB are used, premiere.exe used about 1GB)
Tried with different export option MPEG-2, H.264 ->freeze after some minutes, always saying to low in memory.

Tried to export H.264 to file -> OK. But then I have only the movie, and no disc menu. I don't want another program to create the menu and another program to burn it...
Export to Blu-Ray seems impossible.

I have tried to work for 4 hours. I had at least 10 crashes and freezes, then I gave up and deinstalled it.

The support recommends for example to disable Anti-Virus, running Vista in very basic mode (no glass etc.). This is not what I want and this is not the way users have to do with their computer. Not a single bad program has to define the functionality of a good running PC to the minimum.

The bottom line:
This is the worst program I have ever got from Adobe. I would like to know, if somebody had success to burn a blu-Ray disc.

My HW: New HP DC7800 Quad 2.5GHz, 4G Ram, 1x250G Raid1 C:, 1x750G Drive 😧 Data, OS Vista Business all latest Driver, Blu-Ray Recorder LG GGW-H20L
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    92 replies

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    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 23, 2009
    This is aimed a Premiere Pro, but may help - First, work through the steps here http://ppro.wikia.com/wiki/Troubleshooting

    If your problem isn't fixed, report back with the DETAILS asked for in the questions at the end of that link
    the_wine_snob
    the_wine_snob
    Inspiring
    February 23, 2009
    As Steve points out, most readers of this forum will not likely drill down to threads this old. Only a few of us have read everything here, and then fewer might have bookmarked this particular thread.

    By posting you own, you will likely get far more responses, as many more will see your post.

    When you do post, please list all details of both your system and your Project. Give special attention to the Assets, and detail them completely, i.e. Duration, file type, CODEC used (get G-Spot from www.headbands.com/gspot to find out the CODEC) and what you are doing, when you get the error.

    The more info, the better,

    Hunt
    S
    Steve Grisetti
    Legend
    February 23, 2009
    As I said to Lasse above, you are 70 posts into a 4 month old thread. PLEASE start your own threads so we can respond to your issues!!
    _
    _L-Edwards_
    Participant
    February 22, 2009
    Please help me capture my video from tape. PE7 craps out before I get to square one.

    But thanks for being here to help. (Saying that after deleting all my ventings -- I simply couldn't proceed without typing them out first.)

    WinXp-Pro, 2 gb ram, plenty of disk space, 1.6 ghz dual-core. About 29 minutes into my tape the capture stops, but my tape keeps running.
    PE7 then behaved very flakey -- it would not terminate and I had to kill it from Process Explorer, and I couldn't even do a clean system shutdown.

    During shutdown I got the error: "The exception unknown software exception (0x0000000d) occurred in the application at location 0x78138AA0.

    -- Larry (ears smoking)
    L
    Lasse i Sorunda
    Participant
    February 22, 2009
    Fast response, thanks for that.

    I am really new to this and i found this thread using FAQ from Adobe.com.
    It seems interesting that this problem is not only noticed by me.

    My computer is running Vista premium, it has a quadcore processor, 3 GB ram and hundreds of GB free diskspace.
    When I experienced the problem I used an external USB-drive with 1TB hard disk(450 GB free). My system disk has approx. 110 GB free space and is not fragmented.

    I have tried a copy of this Vegas software and it just never stops or crashes. My basic idea was to actually buy my video editing software and since I have only good experiences with Adobe and the new version of PRE also supports AVCHD it seemed like a good idea to buy it.

    I will keep reading this forum..

    Thanks..

    /Lasse
    S
    Steve Grisetti
    Legend
    February 22, 2009
    Your MV30 is a miniDV camcorder and if you're capturing AVIs over FireWire, you're using a pretty efficient file format (assuming your project is set up properly). You should only be seeing red lines above clips on your timeline that have had effects or transitions added to them.

    So, if you're getting out of memory warnings using only that video, I'm concerned about your computer hardware. You can relief some of this by pressing Enter to render your timeline. But, if you're getting low (under 30 gigs of free, defragmented space) on your hard drive, you could be headed for serious problems.

    As for AVCHD, yes, Premiere Elements demands a tremendous amount of computer power to run it. Most people say a minimum quad core processor and 4 gigs of RAM in addition to lots of hard drive space and your Premiere Elements project (very important) set for editing AVCHD.

    If your specs are less than this and you're getting decent performance with other software, you may wan to stick with that other software until you're able to a much faster computer.

    Meantime, if you have any other questions, you may want to start your own thread so that others can see it. Right now you've posted 66 messages down in a 4 month old thread and your question is liable to get lost!
    L
    Lasse i Sorunda
    Participant
    February 22, 2009
    Good evening!

    Just installed PRE7 and started editing my old videofiles(Canon MV30).
    On the computer they are imported as .avi files.

    After a while editing I get the warning of "almost out of memory. be careful". Checking the task manager PRE uses just below 1GB ram. I have 3.

    It happened a few times this weekend and I had to stop using it and swap to Vegas which work perfectly.

    I also have a new Sony HDR-SR12E recordning in AVCHD format which runs perfect in Vegas.

    What happens when I try to use the higher resolution in PRE?

    I also thought that Adobe makes reallly good software.

    /Lasse
    Ed.Macke
    Ed.Macke
    Inspiring
    February 18, 2009
    Let me start by saying that I love PRE, but I agree that it can be very flaky.

    If I had a nickel for every time it just crashed when I tried to do ____ (fill in the blank), I could afford the Premiere Pro version.

    However, I think that at least some of the times it's a case of shooting the messenger. PRE depends on many other actors: video drivers, audio drivers, Windows memory management, etc. etc. and it could very well be that PRE is doing everything correctly and it's these other software components that are behaving badly.

    For example, in PRE3 I had a situation where opening a particular DV-AVI file would cause PRE to crash. After several days of Googling, I finally discovered it was a bug in Windows itself having to do with thumbnail generation for DV-AVI files. Premiere was simply asking Windows to display a list of files, Windows' response was to crash, which in turn caused Premiere to crash.

    Could PRE have handled the situation more gracefully? Well, probably. But we seriously can't expect Adobe to plan for every possible Windows bug. And nVidia bug. And Turtle Beach bug.

    I think many times the flakiness we see in PRE - and blame on PRE - is really flakiness of the underlying subsystems.

    Why PRE has issues and Sony (or others don't)... dunno. I'm sure that PRE has bugs - I've found more than one that had nothing to do with Windows, et. al. It might also be that PRE has more power and stresses these components more. I think it's interesting to note if you look through these forums how many "Premiere" bugs have been solved by upgrading video drivers, audio drivers, Quicktime and optimizing the box it runs on (defrag, free space, memory, etc.).

    On one hand, I think Adobe's built an incredible piece of software, especially for the price. On the other hand, especially lately I think they have focused on adding dubious features and dropping the ball on Q.A. Especially frustrating is bugs that pop up are RARELY, if ever, fixed via an update. You have to wait - and pay for - the next version and hope the bug is fixed. And sometimes not even then.

    Their Lightroom product had version 1.0, 1.1, 1.2. 1.3. 1.4 that dealt with bug issues and support for emerging technology. Where is PRE v4.1, 4.2, 4.3???

    Just my thoughts.
    J
    jeemster
    Participating Frequently
    February 18, 2009
    I do.

    But I paid for PE7 as it is supposed to be the best and I paid for it!
    -jim
    A
    Anonymous
    February 18, 2009
    I'm not Jim but I have tried Vegas. Seemed like a capable program but the trial does not include DVD authoring. I think the retail version includes a DVD authoring program but it was not clear if that separate authoring program could automatically create chapter markers at clip boundaries like PE can. Since it was more expensive than PE and it wasn't clear how DVD authoring worked, I gave it a pass. Many of my projects use quite a few clips and it is very convenient to be able to hit a button and have all the chapter markers created automatically.... and accurately.

    I did try choking it with a large h.264 project and I can report that I succeeded without too much effort. It seemed somewhat more robust than PE, but then again it was not trying to handle DVD menu creation either so it was likely using fewer resources for the video on the timeline.

    Paul
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