Premiere Elements can't deactivate-old computer not available.

Forum|Forum|3 days ago
March 4, 2026
2 replies
24 views

I have installed Premiere Elements and entered my serial number. I get an error that the software is already activated. I no longer have the computer that Premiere was installed on. I did not deactivate Premiere on the old computer before I disposed of it.
Is there a way to deactivate the old installation so that I can install Premiere on the new computer?

Correct answer John T Smith

Contacting support will not help… A year ago (maybe longer, I don’t remember) the Adobe policy changed to one of support not being able to adjust an activation count

Activation limit reached for non-subscription Adobe desktop applications | Community

B

Bill Sprague

Community Expert

You did not state the age or version number of your Premiere Elements. If it is a newer version you can initiate a support “chat” at the Adobe Help site: https://helpx.adobe.com/contact.html. Click on the small circle with the text box inside at the lower right corner of the screen. Ask for an agent.

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Neil31925047r9wnAuthor

Participant

Bill Sprague, thank you. I already did that - the “agent” directed me to post a message here!

John T Smith

Community Expert

Sorry, no… until about a year ago support was allowed to change the activation count… that is no longer allowed, so if you [the user] can't deactivate there is nothing anyone can do

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Neil31925047r9wnAuthor

Participant

John T Smith, thank you. Another reason not to use Adobe software!

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