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Chad Baker
Adobe Employee
Chad Baker
Adobe Employee
January 8, 2010
Question

Problems for non-Nvidia users?

  • January 8, 2010
  • 43 replies
  • 23133 views

Premiere Elements 8 users,

If you're experiencing frequent crashes or freezes in Premiere Elements 8, and you're NOT using an Nvidia graphics card, then we need to know about it. Please post a reply to this thread specifically if you do not have an Nvidia card. We are trying to gauge whether there are other crash issues in PRE8 that are not related to the driver issues mentioned in the announcement at the top of the forum.

Best regards,

Chad

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    43 replies

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    B
    BritKev
    Participant
    January 11, 2010

    Had a less than auspicious start a few weeks ago with my first PrE 8 project - it stalled several times, froze up completely a few times and was dreadfully sluggish throughout the project and then took 10+ hours to render six minutes of standard definition video.

    Just tried to fire it up for another try and I've hung at the Welcome screen, "gethering user info"... no way out but to kill it in taskmanager.

    I have a Core2Quad 2.5GHz CPU, 8.00GB of ram, over 2TB of free space (over 50Gb of SSD on my system drive, and almost 2TB of 3 stripe raid 0), a 512MB Radeon HD4870 card with certainly very recent if not the absolute latest driver, running Windows 7 Ultimate 64-bit.

    S
    Steve Grisetti
    Legend
    January 12, 2010

    In my experience, the crashes as well as other performance issues in Premiere Elements 8 appear to be related to its integration with the new, full-featured Organizer.

    To test this, I created a new Organizer catalog and deleted everything from it. With nothing in the Organizer, Premiere Elements opens faster and performs much peppier. (I'm talking about the Organizer program, not the Organize panel in Premiere Elements.)

    In fact, the Organizer also seems to be dogging Photoshop Elements 8.

    If there is some way to disconnect the Organizer from Premiere Elements, I'd suspect it will solve a multitude of problems and performance issues.

    M
    Margthecar2
    Participant
    January 9, 2010
    I am working on a small project with a few standard def avi files and some still jpgs. When I click on Window-->Transitions, PrE 8 crashes every time and I get the dialog box to send an error report to Adobe. This is under Windows 7 64-bit. I just upgraded but had the EXACT same problem running PrE 7 under Vista 64-bit.  Also previously using PrE7 under Vista 64-bit there were numerous random crashes but either they were not repeatable, or there were ways around them.  Always it would just say the program encountered an error and had to close, or something like that.  No useful informaton.  I have not worked with Pre8 long enoough to report more errors beyond the one above.  I have an ATI card, not a Nvdia.

    My specs are PrE 8, Windows 7 64-bit, 6 GB RAM, about 500 GB free HD space, Intel core i7-920 at 2.66GHz, 512MB ATI Radeon HD 4850

    G
    GEAtkins
    Participant
    January 8, 2010

    Chad,

    Thanks for your contined help.  I am having continuous and repeated crashes on an ATI card.

    Some of my crash codes and my full specs are here:

    http://forums.adobe.com/thread/523035?tstart=0

    Thanks again.

    Glenn Atkins

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