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Chad Baker
Adobe Employee
Chad Baker
Adobe Employee
January 8, 2010
Question

Problems for non-Nvidia users?

  • January 8, 2010
  • 43 replies
  • 23133 views

Premiere Elements 8 users,

If you're experiencing frequent crashes or freezes in Premiere Elements 8, and you're NOT using an Nvidia graphics card, then we need to know about it. Please post a reply to this thread specifically if you do not have an Nvidia card. We are trying to gauge whether there are other crash issues in PRE8 that are not related to the driver issues mentioned in the announcement at the top of the forum.

Best regards,

Chad

    This topic has been closed for replies.

    43 replies

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    T
    TSM001
    Participant
    January 18, 2010

    I just used PrE8 for the first time today and it crashed just about every time I tried to add a transition. I had no problem reopening the program and I had no problems with the organizer, just frequent closing of the program. I sent the error reports to Adobe every time.

    My system specs are as follows.

    Toshiba Satellite L500

    3 GB RAM

    250 GB HDD

    Windows 7 32-bit

    Pentium T4300 @ 2.1GHz

    Mobile Intel 4 series Express Chipset family - driver version 8.15.10.1883.

    Hopefully we are all having problems caused by similar issues that can be resolved!

    Chad Baker
    Adobe Employee
    Chad BakerAuthor
    Adobe Employee
    January 18, 2010

    Thanks for posting in this thread. Was this with a specific transition? Or

    all transitions?

    We are continuing to investigate the crash issues that users have reported

    here. Also, please do continue to send in crash reports when prompted. The

    Premiere Elements engineering team does review the reports, and can use them

    to help isolate the source of the error.

    For now, our recommendation is:

    1) Update to the latest video driver version for your graphics chipset

    2) Disable Hardware Acceleration in the advanced settings of your Display

    control panel while using Premiere Elements 8.

    Regards,

    Chad

    P
    peterhardcastle
    Participating Frequently
    January 19, 2010

    Hi Chad

    Thanks for your reply. I have been sending in crash reports but only yesterday found that there was a specific section to identify what the problem was. Happily I am now filing these properly filled in.

    I think the transition was a simple cross dissolve. I will follow your recommendations and see how this works out.

    Regards

    Peter Hardcastle

    S
    scotthocker
    Participant
    January 17, 2010

    I purchased PE8 this week, and I have not had a successful session yet.  That is, one that didn't end in a crash.  I have created a new project, began to capture video, and less than 2 minutes into the capture, PE8 crashes and asks me to submit the crash report.  I've submitted at least 6 crash reports.  I've tried most of the steps in this Adobe KB article, but I must admit, there are a few I haven't tried, such as running it under a new user account.

    My system specs are as follows.

    Dell XPS M1330

    4 GB RAM

    250 GB HDD

    Vista Home Premium 32-bit

    Core 2 Duo T6600 @ 2.2GHz

    Mobile Intel 965 Express Chipset (graphics card/display adapter)

    the_wine_snob
    the_wine_snob
    Inspiring
    January 17, 2010

    Welcome to the forum.

    You might want to also have a look at this ARTICLE on setting up your computer for an editing session. Even brand new (maybe especially with brand new) computers usually have all sorts of bloatware, that loads on bootup and these can sap one's resources horribly.

    Hope that this helps,

    Hunt

    S
    scotthocker
    Participant
    January 18, 2010

    I appreciate the welcome.  I attached my latest crash log in case it might be of some use.

    Scott

    P
    peterhardcastle
    Participating Frequently
    January 16, 2010

    Hi Chad

    Looking through the replies to this it seems that it is not just Nvidia users that are experiencing crashes with PRE8 as you suggest and that the problem lies with ADOBE's software generally.  Can I suggest that ADOBE looks at this again, and again, until a solution is found?  Surely it is not necessary to make a new empty Organiser file in order to make the programme work more efficiently as has been suggested.  And ayway how is this done?

    Please work through this quickly and let us all have a solution.

    Kind regards

    Peter Hardcastle

    P
    peterhardcastle
    Participating Frequently
    January 15, 2010

    Hi Chad

    I am experiencing frequent crashes with PRE8.  The graphics card installed on my PC is (I believe) a Radeon X300 Series.

    I have recently bought PRE 8 to upgrade from PE 3 that I used previously.   The number of crashes is becoming tiresome (that is a polite way of saying how I feel!) but what also makes it frustrating is the fact that every time I reload the software I have to wait for several minutes for the 'background rendering' to complete.  This is so even though I have saved the project with completed rendering.

    Any help you can provide would be appreciated.

    Peter Hardcastle

    A
    Anonymous
    January 15, 2010

    Hi there,

    I recently bought 4 x Toshiba Satellite Pro L300 laptops each with:

    Intel Core 2 Duo T5870 2.0Ghz

    2Gb RAM

    Intel 4 Series Express chipset graphics card

    Vista SP1, version 6.0.6001

    I'm having serious issues trying to capture DV footage using PE8. Each time I try and capture, without fail, the software crashes within 2 minutes of capturing. All camera settings are fine and all capture settings are fine. I've followed the advice in the Support Centre but nothing seems to work.

    I'm running video workshops using this software and not once has it worked reliably.

    Attached is a log file from when it recently crashed.

    Any help appreciated. Thanks.

    A
    Anonymous
    January 15, 2010

    Hi Chad, I recently purchased Premiere Elements 8 for my Windows XP PC and I'm having all

    kinds of crashes and lock up issue's. I believe my driver is an Intel, but how can I confirm that?

    G
    Gabetheimpaler
    Participant
    January 15, 2010

    I am experiencing frequent crashes. i made another thread that has my specific hardware for my comp,

    but I am running 1 gb ATI Radeon HD graphics on a win7 64 bit.

    O
    OldJim123
    Participant
    January 13, 2010

    I am a new user and have not been able to complete one project because of crashes.

    I am using ATI Radion 4350 with the latest driver. 8.671.0.0

    My processor is Intel Core 2 E7400 processor Dual core processor.  2.8 GHz, 3 Mb L2 Cache

    I am using Windows7

      Is there anyone who doesn't have this problem?

    .

    chaosdsmFL
    chaosdsmFL
    Inspiring
    January 12, 2010

    I've been tinkering with Premier Elements 8.0 since I bought it back in October.  I've been using an Asus Radeon 4850 TOP (factory overclocked) video card the entire time.  I had major issues with PrE8 from the get-go, but eliminated those issues with one simple step, bypassing the Welcome screen.  I have had only 4 - 6 actual crashes since then, along with one annoying but repeatable problem... but I honestly do not belive they are video card driver related.

    However, I've recently rebuilt my computer & did a clean install of Windows XP Pro SP3 with 2 brand new hard drives & have yet to reinstall Premier Elements (currently re-downloading), but all other hardware remains the same.

    J
    josteiner
    Participant
    January 12, 2010

    Hello Chad,

    I am using Premiere Elements 7 since about 3 months on a dual core PC with Windows XP and an Intel GMA graphics engine.

    After working decently for a few weeks, PE7 now shuts down everytime I try to Organize -> Get Media -> PC Files and Folders. The program just disappears, no error message. The problem is there every single time I try this.

    I need this fixed since I cannot use the program.

    I have tried uninstalling and reinstalling the program AND the same with Premiere and Photoshop Elements together, to no avail.

    Please help. If this is not the right place to put this, can you please pass it on or tell me where to put it? The Adobe website is somewhat of a maze in that regard ...

    Thanks for your help. You can contact me via e-mail at j.steiner@videotron.ca

    Best regards, Jo

    Chad Baker
    Adobe Employee
    Chad BakerAuthor
    Adobe Employee
    January 12, 2010

    Hi Jo,

    I would go ahead and create a new thread on this in the Premiere Elements forum. This thread is for tracking problem specifically with Premiere Elements 8 and non-nvidia graphics chipsets (eg Intel, ATI).

    Regards,

    Chad

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