Adobe Employee

Question

Problems for non-Nvidia users?

Forum|Forum|16 years ago
January 8, 2010
43 replies
23133 views

Premiere Elements 8 users,

If you're experiencing frequent crashes or freezes in Premiere Elements 8, and you're NOT using an Nvidia graphics card, then we need to know about it. Please post a reply to this thread specifically if you do not have an Nvidia card. We are trying to gauge whether there are other crash issues in PRE8 that are not related to the driver issues mentioned in the announcement at the top of the forum.

Best regards,

Chad

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brucem1967

Participant

My problems appear to be the same as or similar to Doug Paulett's. HandyCam with FireWire inter-

face, random halts and crashes. Video clips don't play right either; still trying to see if that is operator error. The card is ATI.

brucem1967

C

Cugel

Participant

Hi Chad,

I am experiencing frequent PEL8 crashes and I am not using a NVidia card. The crashes seem to occur at various points during capture/edit/output. The most recent crash I experienced was capturing video from a Sony camcorder using firewire. I started the capture and after about 30 minutes, PE8 crashed and I was left at the desktop. My PC specs are:
Asus P5Q-EM
Pentium Dual Core 3.0 GHz
2 GB RAM
Intel GMA X4500HD with latest drivers
Realtek ALC1200 audio with latest drivers

I hope this is resolved soon. I am on my third version of PEL and it has served me well in the past. I'm not sure I can deal with the regular crashes considering that a typical video production may involve over 30 hours of PEL work. I very much want to continue to use it as it's a very powerful and useful app and I have invested a significant amount of time and money in it.

Thanks,
Doug Paulett

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Gabetheimpaler

Participant

is there any updates?

this is really getting ridiculous.

W

www_beca_org

Participant

I am experiencing frequent "crashes" with Premiere Elements 8.0

The program closes with no warning.

I attach the specifications of my machine.

Sincerely,

Walter

www.beca.org

"Combat Poverty with Education"

System_Information-html.zip

D

Dieter Hübel

Participant

Facing similar problems, as soon as I am cutting and shifting scenes in the time-line, the system crushes.

Details of PC:

ASUS M3A-32 MVP Deluxe
AMD Phenom 9600 Quad Core
RAM DDR2 2 GB
SoundMax HD Audio
Radeon X 1650
Windows XP Home with SVP3
Latest Drivers for all Software installed.

All advices sofar quoted in relevant forums without any result.

Guess it is somehow related to the new organizer incorporated in version 8.0.

Went back to previous installed Adobe Premiere Elements 7.0, which is working fine and fast!!!!!

Is there anybody who can report that version 8.0 is working fine?? Waiting for an update, work around or suggestions on how to fix this problem.

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bogusdevice

Participant

Very slow rendering (even though I'm using a Core i7), then at 96

% complete on my DVD project I got the message "Devi

ce error-the target device isn't suitable for use".

ATI Mobility Radeon display.

the_wine_snob

Inspiring

Welcome to the forum.

The "Device" error is usually related to either the burner, or the blank media in the burner. A variation on that error is "SenseCode" errors.

Since your burner was "found," it seems likely that you do not have some other software "hooking" your burner. This usually results in a "no burner detected," or similar. As an aside on this - Adobe programs need 100% control of a burner, and some software, like Roxio, or Nero, will hook the burner at bootup for their virtual drive, packet-writing modules, DLA, or InCD.

Now, what brand of blank media are you using? I strongly recommend Verbatim, or Taiyo Yuden. Brands, such as Memorex, TDK, recent Ritek and ALL "store brands," are to be avoided, like the plague.

Next, check to see if there is a firmware update for you burner. If so, update that.

I doubt that this is a video driver issue, though updating those (along with the audio driver) is a good, prudent move.

Good luck,

Hunt

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bogusdevice

Participant

My media was M emorex.

I had the options set to "highest quality" when it failed. I subsequently changed it to "fit to available space" and it burned successfully.

John

chaosdsmFL

Inspiring

Okay after a wiping the slate clean so to speak... Two brand new hard drives, clean install of Windows XP Pro w/SP3, all the latest drivers, upgrade from 2GB to 3GB RAM (opperating in dual channel mode). I decided first to see if I can still replicate the one recurring problem I had with PrE8... and what do you know... I did

I though that maybe the modern drives & increased RAM might eliminate the problem but no, it happened again.

So here's the problem:

> Start with a 1080i video clip of 1GB or larger (one I tried yesterday afternoon was 1.6GB)

> trim out the unwanted parts (I cut about 5 minutes of content in about 18 areas of the original clip)

> add some annotations (I went sparingly this time, only 8 short annotations)

> save project

> attempt to "share" to DVD, or hard drive, or upload to youtube

result = Instant crash, program closes, crash report submission thingy pops up.

Now it works just fine if I close PrE8 after the save step, then re-open PrE8 & the project I just saved & then try to "share", it works every time that way, but crashes everytime if I don't. Seems to work fine with original files smaller than 1GB.

Again, I am bypassing the Startup/welcome/organizer & opening the editor directly, otherwise the program crashes as soon as I try editing the clip.

Complete system specs:

ASUS A8N32-SLI Deluxe socket 939 nForce 4 SLI motherboard

AMD Athlon 64 X2 4400+ 2.2GHz socket 939 dual core processor

3GB DDR400 RAM in dual channel mode (using motherboard auto-select timings - Previously using 2GB RAM)

ASUS EAH Radeon 4850 TOP 512MB PCI Express x16 video card

Western Digital Caviar Black 750GB SATA II w/32MB cache Primary Hard Drive (OS, Page File, & programs - previously using 80
GB SATA drive)

Western Digital Caviar Black 1TB SATA II w/32MB cache Secondary Hard Drive (Scratch disk, & data storage - previously using 250GB SATA drive)

PC Power & Cooling 510 SLI (650 Watt Max) Power Supply

Onboard Realtek AC'97 Audio Chipset

Onboard nForce 4 LAN

USB Logitech Lighted keyboard

USB Wireless Logitech Mouse

Windows XP Pro w/SP3, just installed the the new hard drive January 4th

nVidia recommended 6.86 nForce motherboard drivers installed

ATI Catalyst 9.12 video card drivers

ASUS supplied Audio Chipset drivers

nealeh

Inspiring

A few comments:

With the other costs you have incurred I'm a little surprised you only upped your RAM from 2GB to 3GB. If your XP is 64 bit I would suggest 8GB minimum. If 32 bit then 4GB would be best.

You say that all drivers are up to date. Is that via Windows Update, the suppliers site (e.g.Dell, HP etc...) or the producers site (e.g. ATI, nvidia etc...)? If either of the first two then go to the ATI, nvidia, asus and realtek sites for the latest drivers. Especially Realtek - when a previous PC of mine (Medion) had onboard Realtek the drivers from the suppliers site were always significantly older than those from Realtek and, after a year or two, were no longer updated at all on the Medion site.

You say you bypass the opening welcome screen. I suggest you try it without the bypass.

You should follow the advice given in the FAQ's and Tips & Tricks for this forum - especially concerning source footage and conversion to DV-AVI.

Good luck and let us know if you manage to fix the problem.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

chaosdsmFL

Inspiring

This was just a minor update till I can afford the rest of the parts I need to build a new video editing rig, which now stand at just a CPU & RAM! Actually, I paid all of $19 out of pocket for the two hard drives, and DDR is a bit more expensive than DDR2/DDR3, it cost me $90 for the 2x1GB kit to replace one of the 2x512MB kits... I can get 4GB of OCZ DDR3-1600 for that much. Though I actually had the 2GB kit running in my other PC till this recent refresh.

I won't bother to switch to a 64bit OS till we have a lot more "native" 64bit apps, not just 32bit apps with 64bit wrappers. I do have both Windows XP Pro & Windows 7 Pro in 64bit version as well as 32bit BTW.

As to the drivers... I noted that in my previous post... though not exctly word for word. BTW, I am the OEM (supplier)...

Motherboard drivers directly from nVidia, even though the ASUS design doesn't strictly follow nVidia's reference design, ASUS stopped updating the motherboard drivers before the socket 939 platform died...

Video card drivers directly from ATI

Sound Card drivers from ASUS even though it's a Realtek chipset, the ASUS drivers work better.

Apparently you aren't aware of my campaign to get Adobe to fix or trash the welcome screen / organizer... if I go through it, I can't even begin an edit, without a crash. It's called a work-around.... you find a problem, then find a way to go around it so it no longer causes you problems.... it doesn't fix the problem, but at least I have software I can now use. Besides, for someone like myself, it's nothing more than excess baggage that I don't need or want.

The other problem I mentioned, appears to be a memory handling problem on the part of PrE8 since it works fine if I close PrE then re-open it, but crashes if I go straight from editing to publishing... sorry "sharing" (as they've labled it) without closing PrE. Once I've saved my edits, PrE should be able to free up that memory without closing the program, but it doesn't... thus the crash.

I've yet to find a program to convert my files to AVI without degrading the quality. And I've actually gotten PrE8 to work directly with my JVC's .MOD files with excellent results, even with very poor lighting http://www.youtube.com/watch?v=rjk49vV8f6M

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CEHabich13

Participant

Sytem Specs:

Dell XPS 9000

Windows 7 Premium 64 bit

Intel Core i7 CPU 900 @ 2.67GHz

12GB RAM

ATI Raedon 5870

PRE8 crashes minutes after opening. Usually during rendering.

I've updated drivers and tried all the other tips and tricks.

NOTHING has worked to solve this.

When will Adobe get a real solution?

G

georgi17

Participant

I have been a Premiere Elements user for about 3 years. I keep upgrading hoping the software becomes more stable, and just upgraded to version 8. I have two systems, one has a NVIDIA graphics card, but because it is a Sony VAIO, I can't upgrade the graphics card from the link supplied in the troubleshooting post, it says I have to update it from the Sony website.

When I go to Sony's site, I already have the current driver. So with that wonderful piece of news, I gave up trying to use Premiere 8 on the Sony. The other system is a 1.5 TB Desktop with dual hard drives and 3 GB RAM, using ATI Radeon X1900 Series graphic cards version 8.593.100.0 9/29/09 which is their latest update. Same amount of crashes after the update. I recreated the Plugin Cache, no change, I updated QuickTime - no change, I changed the scratch disk to a different drive, no change.

I have to save every minute or so, or every time I make a fussy change - beacuse I am afraid of losing all the work. Each time I save, when it does save and doesn't crash, it takes about 5 minutes. Lately, it crashes when I am trying to save. Sometimes I receive an error that tells me I should save it in a different location, but this doesn't work, because I get the same error. then I render , and save and it works. This morning I opened the file and started working on something else on my Sony, when I finally went back to it, it said it was low on system resources, it was just sitting there doing nothing, I wasn't even working on it.

Also, I keep turning off background rendering (who came up with that bright idea - when the thing is so memory intensive to begin with), yet when I recover from a crash, it's back on - also I can't seem to find where to turn off optimization, the directions in one of the forums says to go to preferences/auto opt or it's not listed in mine - so either the directions are wrong, or I'm not getting enought sleep, because I can't find it.

Every time Premiere crashes, I reboot, turn off all background processes, empty the temp file, and restart premiere - although the welcome screen comes up quickly, the project takes forever to load. The Project is about 90 minutes - about 162KB - and will be an hour when I'm done editing, if it stays up long enough for me to accomplish this. It's extrememly frustrating.

the_wine_snob

Inspiring

Though this is probably not the thread to discuss it, I will beg Chad's indulgence for a quick comment. Background Rendering was a "feature" added to Pinnacle's Studio (at ver. 8, IIRC), and adopted by other consumer NLE's. As most users of S-8 found out, it was totally useless and got in the way of any editing. Still, the reviewers sung its praises. I suppose that they were just theorizing, and never actually did any editing. My guess was with so many of the competitors using it, Adobe finally gave in and added it. Were I using any NLE that had it, I'd turn it OFF as my first task. Even on a monster machine, it only gets in my way.

Now, I wish you luck with your problems,

Hunt

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georgi17

Participant

that was my point

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shad998

Participant

My copy of pre8 is constantly crashing, but I don't have nvidia.

Mobile Intel 4 series Express Chipset family - driver version 8.15.10.1883.

Toshiba laptop with windows 7 64 bit.

Satelite A505.

Intel T6600 2.2 Ghz.

4.0 gb ram

500 gb hard drive

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