Rotated GoPro 7 Black videos won't import

Question

I've recently purchased a GoPro Hero 7 black and discovered that only files recorded with the camera the 'correct' way up will import in to Premier Elements 15.

Unless the videos are recorded:

A) With the camera's rotation setting set to 'auto' and the camera the 'correct' way up.

or

B) With the camera's rotation setting set to 'Up'.

upon import the error message 'The importer reported a generic error' is given.

Can anyone help?

Thanks in advance,

Martin

Bill Sprague · Accepted Answer

Martin,I'm working on it. The download is estimating several hours!BillIt took awhile! The link broke twice. I put all five clips directly into an "expert" timeline and produced a video. I made no changes. You can see the output here. It appears to all be right side up. I'm on Windows 10 and Premiere Elements version 2019.Go Pro Upright Test on Vimeo

Bill Sprague · Answer

From GoPro: "Video files are recorded using the h.264 codec and the MP4 file type, the exception being some resolution/frame rate combinations on the HERO6 and HERO7 Black. With the HERO6 & HERO7 Black, HEVC (h.265) is utilized for applicable modes. "

Could your "correct" and "up" settings be using the H.265 codec? If so, Premiere Elements on a Windows machine will need to have those files converted to H.264 with something like Handbrake (which is free).

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