There are a half dozen people that read these message on the Premiere Elements forum a few times each day. They include me, Ann, Steve, Bob and John. None work for Adobe. All are users that enjoy sharing help where we can.
Several things make it hard sometimes. Some issues, like yours, are hard to duplicate. Sometimes the written description is hard to understand.
None of the forum volunteers have any access to the developers. Like with all Adobe products, customers can opt in to having error and use reports sent to the developers. In this case, it seems that your issue was fixed that way.
It seems that you are unhappy with our efforts. I'm sorry about that.
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