Unless something changed very recently, you have 30 days to return Premiere Elements if you bought it directly from Adobe.     But before you return it, consider the changes in how people watch video and movies at home.   Fewer people have DVD players.  They are going away.   Everything from Netflix to YouTube and Vimeo are being used instead.  You can even put your video on OneDrive or Google drive and send your travel friends the link.   It might be time to change your delivery system! ... View more

Hoping to add to Ann's reply.....      I've had success with using windows "gamer" laptops in the $1000 range.  Currently my computer is a Lenevo Legion and it does well with all the Adobe products (including when used with H.264 and H.265 footage.)     So far, I've not needed an internet connection to run Adobe software.  There may be restricted use of some of the new AI features like the denoise tools in Lightroom or Photoshop.  I've not verified that because I normally have a fast connection.   Be careful with other software like Windows ClipChamp that appears to need server connections to fully function.   I don't work for and am clueless about Adobe strategy.  That said, leading software companies have to be serious about support.  As software ages, support becomes increasingly difficult.   Limiting Premiere Elements to a 3 year life should not be scary.   It should encourage you because I suspect it may improve support for those customers that sign up.   Video has become so popular and common there are plenty of NLE choices.  If paying for Adobe's software and support is objectionable to you, consider trying some of the free stuff.   ... View more

It is a plugin to sync metadata (needed at one point to resolve a catalog probelm I had): https://www.photographers-toolbox.com/products/jbeardsworth/syncomatic/ I have removed it and the issue remains the same. By @mothra9999   Go to this link and type in "Agent".   Be patient.  Sometimes it is fast and sometimes they are busy.   https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

I'm on Windows 11 and can't duplicate your issue.  What is "jb: Syncomatic"? ... View more

You haven not posted much about your computer or what webcam it is so it is hard to help.   My preferred procedure would be to capture screen or webcam footage in other software and then use Premiere Elements to do any necessary editing.   Did the webcam come with capture software? ... View more

Yes: PSElements13 on iMac2009 21" I didn't mean to restart some old chat and seek for attention, I'm sorry if that bothers you. The issue I just solved with Adobe agent within chat window, it has just been a scam I felt into. I bought a second hand software bundle from a guy that didn't unregister as he promised. He was supposed to deactivate software and delete serials form his Adobe ID acount and he didn't do that at all so that's it. Unfortunately that's how it is with some people. I needed an older app for an older setup i built as a retro demo so that's what it's all about. Not a big deal, however Adobe can't do anything about it. Obviously I need to buy another copy and be more careful who to trust... By @det_mig   It does not bother me.  I was attempting to put your issue in perspective.   Thank you very much for providing the full story about what happened.      ... View more

Totally the same issue here. The app used to work fine for like a month or so and then suddenly it does the same loop scenario. Enter the serial and when I do then it wants me to log in and then again it wants me to log in forever again and again. What a nonsense. By @det_mig You've restarted a 6 year old topic that is not common.  Can you provide more about the version, your computer and what is happening?   Maybe you can include some screen shots? ... View more

You might try File > Archive.  One option keeps the project and only the used clips in another location.  Try it and test it.  Then, if it is working, you can delete everything in the original project.   ( I have not done this myself so am not completely sure how well it works.) ... View more

You did not list a GPU.   I think that the Intel integrated graphics is not enough for the speed you want.     https://helpx.adobe.com/lightroom-classic/system-requirements.html   https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html   ... View more

Deleted.  I was too slow typing and my post was redundant.  ... View more

You probably have the answer in the instructions linked by dj_paige.   Hopefully adding to that, you might be able to change the drive name.   On a Windows computer you can copy the files from an older, smaller drive to a new one but the drive letter will be different.  Using windows tools, you can change the new drive letter to match the old and Lightroom Classic won't know the difference. ... View more

Does the new drive have exactly the same folder structure as the old? ... View more

What options should I specify to Premiere Elements to create an MP4 that is compatible with iPad/iPhone? By @AndyWalton   The universal standard (that plays on everything) has evolved to HD 1920x1080p using the H.264 codec.   I no longer have the 2020 version so I can't give you a screen shot from Export and Share.   The primary defaults all use H.264.  Pick "HD" and use what it offers. ... View more

Consider uninstalling what you have and reinstalling with the fresh link that was sent to you.  It may be the same version but a newer "build". ... View more

You didn't give a lot of detail, so this is a guess.   If you are talking about the left column in the Library module, you can right click on the folder to get removal options.  The choice will vary a little depending on if there are files still registered in the catalog. ... View more

You didn't provide any detail about your computer.  Without that, it is only guessing.  You might try letting it stay open on your computer overnight.  It could be finishing the update in the background.   You can also look here for suggestions:  https://helpx.adobe.com/lightroom-classic/kb/optimize-performance-lightroom.html ... View more

"Export & Share > Devices > SD480 (720 x 480)"   I think the universal standard (that plays on everything) has evolved to HD 1920x1080p using the H.264 codec.   Can you try using one of the primary default options in Export and Share? ... View more

Sounds to me like a bug.  Try starting a "chat" with Adobe's techs.  Type "Agent" into the dialog box.     https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

I can't duplicate your issue.  Video support works well on my computer.   You might try opening a chat session with Adobe technitions.   You might also try reseting your preferences.       ... View more

When I over over the video in library it does show preview, just no player controls  By @markusC I've got a lot of video files in my catalog.  I'm on a Windows machine and everything works as it has before, except that it seems quicker.   Can you confirm what control is missing so I can look for it? ... View more

Without knowing more about your version and your computer, it is impossible to guess.  If it were me and it is a new, current version, I would start a "chat session" with Adobe technicians.   https://helpx.adobe.com/contact.html?rghtup=autoOpen ... View more

Can you provide more detail about how and what you are doing and what LrC is not doing? ... View more

I wanted a 'one time purchase' version, and Adobe told me the latest one was the 2024 version. They said the APE2025 was subscription only. Is that what you got?  By @kenp16700530   I see it as more like a one time purchase for a program that gets support for three years.  You only pay once.   I can only guess, but it might be that support gets too expensive as a lower cost program ages past 3 years.   ... View more

If you buy direct from Adobe via download, there is a full money back guarantee if you don't like what you get.  I'm not sure of the time period now,  but it was 30 days.   ... View more

Ken, Please don't put your personal information in the public forum.      I don't know why it takes longer.   This forum is made up of users like you and we don't have access to how the coding may or may not have changed.   ... View more

I can't visualize what you are saying.  Can post a screen shot of what you are doing? ... View more