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Participant
May 29, 2024
Question

답변 부탁드립니다

  • May 29, 2024
  • 2 replies
  • 233 views

취소 위약금이 있는지 모르고 결제를 했는데 이거 어떻게 위약금 없이 환불 안되나요;;?

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2 replies

Peru Bob
Community Expert
Community Expert
May 29, 2024

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

Participant
May 29, 2024

환불을 이미 해버렸는데 위약금이 있다고 하네요 이럴땐 어떻게해야 할까요?