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J
Jim Curtis
Inspiring
December 4, 2020
Question

14.6 hangs (Not Reponding) when opening multiple projects & importing into Production

  • December 4, 2020
  • 2 replies
  • 767 views

My progress bar stops at around 80% when I attempt to open a second project, and I've created a New Production, I attempt to add a Project to it.

 

I can open any one project fine.  The issue occurs when I try to open more than one, or import a Project into a Prouction (which is a feature I just auditioned because I have a project that I'm going to need to use several other projects as assets).

 

I can open two projects if I open the larger one first, and the smaller one second, but I cannot do the inverse.

 

I also just noticed that Pr is creating a new file in my Pr project folder, named, "project title.prlock".  This has coincided with my attempted use of the Productions feature.

 

This is new behavior in Pr starting around 14.5.  This is not a RAM issue.  I have 256 GB installed.

 

Is anybody else getting this, or know how to workaround it?

 

I surmise that whatever it is about project that Pr loads last is causing the hangs.  Often, right after I use the Force Quit procedure, for less than a second, the progress bar completes before the app exits.

 

OSX 10.15.7

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2 replies

mattchristensen
mattchristensen
Legend
December 10, 2020

Hi Jim I'm sorry this is happening. Could you clarify an exact set of steps you're doing that leads to the progress bar getting stuck? It sounds like you have a production open, you have one of the production's projects open, and then you are trying to open a second project also in the production?

 

If I have that right, are you able to open that second project by itself? For example, close all other production/projects, make a copy of the second project to your Desktop, and open it from there.

 

Also, the .prlock files are normal and you can ignore them. They are created when you open a project that's part of a production, and they will go away when you close that project. They are there for the collaboration feature of Productions, for example if you stored your production on a server and had multiple editors working inside the same production.

J
Jim CurtisAuthor
Inspiring
March 27, 2021

Sorry for the very late reply, Matt.  Somehow, notifications got turned off for me.

I'm on Pr 14.9 now, and that issue has not re-occurred.  I wasn't using Productions, BTW.  I have no need.  I'm a one-man shop.

I've also dipped my toes into 15.0 and haven't even tried opening more than one project.

Thank you for replying.

Rag and Bone
Community Expert
Rag and BoneCommunity Expert
Community Expert
December 5, 2020

This behavior is very similar to issues reported here.

Rag and Bone
Community Expert
Rag and BoneCommunity Expert
Community Expert
December 5, 2020

Sorry, I meant...here. 

J
Jim CurtisAuthor
Inspiring
December 9, 2020

I didn't know about that Restore Open Sequences pref before.  Good to know it's there, because it's super annoying for multiple sequences to open when I open an older project.   Thanks for that.  I'll give it a try.  But, if that's the issue, it points to a bug in the app.

 

Here's what didn't work:  deleting prefs & media caches, reinstall of Pr.

 

The hanging at the 75 to 80% behavior continues.  I suspect that's about when the audio plug-ins are loaded.  I use PSP Vintage Warmer 2 on my VO tracks almost exclusively.  It requires an iLok dongle.

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