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ParkerPSU
Participant
May 16, 2023
Question

23.4 crashes my entire computer. BLUE SCREEN.

  • May 16, 2023
  • 4 replies
  • 462 views

This hasn't happened in years!  Premiere was very stable for me with 23.3 and previous versions.

I'm running windows 11 22H2 OS build 22621.1702.  on an AMD Ryzen 9 3950X 16-Core Processor with 64GB Ram.  Nvidia GTX1060 6GB v522.30.

Premiere can be fine for hours but then completely random the computer goes to blue screen and reboots.

I originally thought it had to do with using VR video and the gopro reframe plug-in but I pulled that clip off the timeline and it still happened.

 

I would just roll back to the earlier version but I love the text-based editing.

 

This topic has been closed for replies.

4 replies

P
ParkerPSUAuthor
Participant
May 25, 2023

I have 3 projects I'm currently working on and the BSOD has only ever happened on one of them.  That project contains camera files from a Sony(XAVC-HS 4k), DJI drone files (.mov from a Phantom 3) and Gopro max VR files (converted from the gopro app to Cineform)

 

Another project only has the Sony files and has never crashed.

Another project only has Canon files and that has never crashed.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
May 16, 2023

I had a BSOD out of the blue.

23.4 and 531.61 driver.

No error message. It all happend very fast.

P
ParkerPSUAuthor
Participant
May 16, 2023

A QR code pops up on the bluescreen but it goes away too fast for me to photograph.

I'll update Nvidia and maybe that will work.

mattchristensen
mattchristensen
Legend
May 16, 2023

@ParkerPSU I'm sorry that's happening. Usually on the blue screen there is some type of error code or message, could you share what that was? Another thing to try is make sure you are on the latest NVIDIA Studio Driver, which is v531.61.

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