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neilb16397865
neilb16397865
Participant
April 24, 2017
Answered

A low-level exception occurred in: Adobe Player (Player:60)

  • April 24, 2017
  • 8 replies
  • 194607 views

hello, I upgraded yesterday to latest version of Premiere cc 2017.1

I was at the end of finishing the project, I added some black video and then some text, I rendered and all I get now is...

A low-level exception occurred in: Adobe Player (Player:60) 

Any help, really appreciated.  Thanks, Neil

    Correct answer Kevin-Monahan

    Many people are reaching this thread with Low-Level Exception: Player 5 error dialog box.

    • Solution: Update to Premiere Pro 14.2, or later.

     

    • Low-Level Exception Player 60 errors:
      • Choose File > Project Settings > General. Select "Software Only" for Mercury Playback Engine GPU Acceleration. 

     

    Thanks,
    Kevin

    8 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    May 12, 2020

    Many people are reaching this thread with Low-Level Exception: Player 5 error dialog box.

    • Solution: Update to Premiere Pro 14.2, or later.

     

    • Low-Level Exception Player 60 errors:
      • Choose File > Project Settings > General. Select "Software Only" for Mercury Playback Engine GPU Acceleration. 

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      B
      beaul28185657
      Participant
      February 5, 2020

      NOW WHAT A WASTE OF GPU - I want to take advantage of my GPU and this now relegates it. when I use GPU intensive effects like titles or Lumetri the playback with software underperforms.

      Low level exception in adobe player 60 - please provide a reliable solution that will help me take advantage of my expensive graphics card.

      thank you

       

        N
        NeoPit
        Participant
        January 17, 2020

        Hi. I did the same with mine. It didn't work. I'm chasing a deadline and im in a state of a panic. Ive also reseted the preference settings but still nothing, please can somebody help?

        M
        mikec18960732
        Participant
        December 17, 2019

        THANK you! It solved my

        "A low-level exception occurred in: Adobe Player (Player:11) "

        A
        A. S.
        Participant
        December 4, 2019

        These settings no longer exist, at least as described in Premier Pro CC 14. Any thoughts on this same error occuring now?

        Thanks!

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        December 7, 2019

        ASuzu80,

        Would you mind showing us a screenshot of your Project Settings > General > Renderer and its menu? We may be able to help then. Sorry for this anomaly.

         

        Regards, 
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        3
        3765@colum.edu
        Participant
        December 20, 2019

        I'm having the same issue on CC 14. Here are my settings.

        I
        inthenow07i35793614
        Inspiring
        November 27, 2019

        This does not fix it but makes it impossible to use the app cause we are not using the GPU!

          T
          TAUFIQTV_2019
          Participant
          November 14, 2019

          I tried too and it didn't work.

            cperrone70
            cperrone70
            Participant
            November 23, 2018

            Media Encoder keeps failing, Help.

            11/22/2018 07:40:43 PM : Encoding Failed

            ------------------------------------------------------------

            A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (OpenCL) (AcceleratedRenderer:10)

            Export Error

            Error compiling movie.

            Exception Occurred!

            A low-level exception occurred.

            Writing with exporter: H.264

            Writing to file: \\?\C:\Users\cmper\Desktop\Media Encoder Output File\Episode 366 - Star Trek Discovery - Season One.mp4

            Writing file type: H264

            Around timecode: 00;58;55;05 - 00;58;55;20

            Component: Mercury Playback Engine GPU Acceleration (OpenCL) of type AcceleratedRenderer

            Selector: 10

            Error code: -2147287036

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