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Participant
April 29, 2020
Answered

A low-level exception occurred in: Adobe Player (Player:76)

  • April 29, 2020
  • 1 reply
  • 15762 views

I run a PC with an i7-4xx processor @ 3.60 GHz and 16GB RAM. My graphics card is a Radeon R9 200 with 4GB of GDRR5 memory.

 

Everything worked fine until I downloaded Premiere Pro 14.1. 

 

Premiere Pro began to throw obscure playback errors during editing and I suspected the Mercury Playback Engine. For example, if I select GPU Acceleration for video rendering and playback (my normal setting), I immediately get "A low-level exception occurred in: Adobe Player (Player:76). 

 

MP4s on my timelines disappear and gold Media Pending blocks appear in the Program Panel instead. When I trim something on the timeline, the error says: "A low-level exception occurred in: Mercury Playback Engine GPU Acceleration (OpenCL)(Accelerated Renderer:2).

 

If I select the other option for video rendering and playback—Mercury Playback Engine Software Only—the MP4s on the timeline reappear and I can trim them, but it takes forever to export a one-hour MP4.

 

Any help will be much appreciated.

 

Any

Correct answer hans-georgt78442163

I had the same problem and I suspected a third party visual effect that I had downloaded. The provider of the effect sent me this message, saying this is the official Adobe-answer.

 
 

 
 
 
 
 
 
 

 

 

1 reply

hans-georgt78442163Correct answer
Participant
April 29, 2020

I had the same problem and I suspected a third party visual effect that I had downloaded. The provider of the effect sent me this message, saying this is the official Adobe-answer.

 
 

 
 
 
 
 
 
 

 

 

Participant
May 30, 2024

Hello!

I did what the tip advised and I'm still getting the error warning. 😞

I was working normally and it started appearing suddenly, without me touching any configuration.

Any advice on this?