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darshanp09
darshanp09
Participant
October 18, 2018
Answered

A low-level exception occurred in: Adobe Scopes (Transmit::CreateInstance)

  • October 18, 2018
  • 24 replies
  • 142236 views

I got the Adobe Premiere Pro 2019, and after 2 days, this issue came up. I have not been able to use Premiere since then. I re-installed the program, but the issue is still there. What can I do?

      This topic has been closed for replies.
      Correct answer Sumeet Kumar Choubey

      Hi darshanp2386254,

      Sorry to hear that you are facing this issue. Please try to reset Premiere Pro preferences (FAQ: How to reset (trash) preferences in Premiere Pro?) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) to isolate any issues caused due to the corruption of cache or preferences. Hope you find it useful, let us know if you have any questions.

      Regards,

      Sumeet Kumar Choubey

      24 replies

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      S
      Community Manager
      Sumeet Kumar ChoubeyCommunity ManagerCorrect answer
      Community Manager
      October 19, 2018

      Hi darshanp2386254,

      Sorry to hear that you are facing this issue. Please try to reset Premiere Pro preferences (FAQ: How to reset (trash) preferences in Premiere Pro?) and clear cache (FAQ: How to clean (delete or trash) media cache files? ) to isolate any issues caused due to the corruption of cache or preferences. Hope you find it useful, let us know if you have any questions.

      Regards,

      Sumeet Kumar Choubey

        G
        geoffm31754179
        Participant
        November 14, 2019

        Resetting preferences only temporatrily fixies it. Then comes back.

        What is the problem?

        Is there any news on theis problem. 

        I have lost more than a day doing a simple edit. 

        Still no solution.

         

          P
          PaulM3432
          Participating Frequently
          November 14, 2019

          Try deleting your saved Workspace files (they can be found under "Documents/Adobe/Premiere Pro/13.0/[User-Profile]" in the "Layouts" and "ArchivedLayouts" folders). I had this issue for months and kept resetting my preferences only to have the problem come back, but when I deleted my Workspace files, everything returned to proper working order, and I haven't had any issues since the beginning of September.

           

          It may be a bit of a pain, having to rebuild your workspaces, but significantly less painful than rebuilding your preferences every week to every day.

          J
          jimg14806109
          Participant
          October 18, 2018

          I had the same issue. I reset my preferences and cleared the cache and that appears to have solved the problem...for now.

            A
            airoma
            Participant
            October 19, 2018

            how did you reset my preferences

            J
            jimg14806109
            Participant
            October 19, 2018

            FAQ: How to reset (trash) preferences in Premiere Pro?

              M
              mpiraja
              Participant
              October 18, 2018

              Same here. yesterday I was working normally, this morning the timeline won't start, by spacebar or any shortcut or even by clicking. Same thing when I try to create a new project and start an edit from scratch.

              Specs
              MacBook Retina (15.6 / Late 2014)
              i7 2,2GHz
              16gb RAM DDR3OS Mojave

                A
                airoma
                Participant
                October 19, 2018

                Same here got an error. have to open everything in an older version. Please let me know if you find a solution.

                  Vidya Sagar
                  Adobe Employee
                  Vidya Sagar
                  Adobe Employee
                  October 18, 2018

                  Hi darshanp2386254,

                  Sorry for the trouble. Please elaborate when exactly you are getting this error message?

                  Is there any specific action that triggers it? What are the system specs?

                  Thanks,

                  Vidya

                  M4rmite
                  M4rmite
                  Participating Frequently
                  October 18, 2018

                  After this event, the program becomes unresponsive and the only way out is to Force Quit. As a result the project is either no longer readable and I have to start over, or it is reset to an earlier auto-save point (not the latest manual save as that seems to be corrupted).

                  From what I can tell, the last thing I did was adding footage to the timeline, either to create a new sequence or to add to an existing one.

                  Specs:

                  iMac (Retina 5K, 27-inch, Late 2015)

                  Processor 3.2 GHz Intel Core i5

                  Memory 16 GB 1867 MHz DDR3

                  High Sierra 10.13.6

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