I had the same low-level exception issue, but with Dip to Black. I unchecked "Render at Maximum Bit Depth" and then it was happy. No more error. This error occurred in Premiere Pro CC version 12.1.1 on Windows 10. Then updated to the latest version, went back and exported the same sequence with "Render at Maximum Bit Depth" turned back on, and yeah looks like Adobe fixed it.

T

Trent HappelCorrect answer

Participating Frequently

There were fixes made to Dip to Black/White transitions in the 12.1.2 update (just released) that should address this issue.

More information on fixed issues and new functionality:

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

https://helpx.adobe.com/premiere-pro/using/whats-new.html

J

julia-s-zS18WL

Participant

Hi,

I have the same problem, with old and new projects,

it's driving me crazy !

Please Adobe Staff, help us !

T

Trent Happel

Participating Frequently

Would it be possible to supply us with your Project and files that will reproduce this issue?

Thank you.

T

Trent Happel

Participating Frequently

For those experiencing this issue, we have found a reproducible case and wanted to verify if this is what you are also doing. We are investigating an issue where the Renderer is set to Mercury Playback Engine Software Only and Maximum Bit Depth is checked. e.g.:

1) Go to File menu > Project Settings > General > Video Rendering and Playback > set Renderer: to Mercury Playback Engine Software Only. Click OK.

2) Add Dip to White or Dip to Black Transition to a file in the Timeline Sequence.

3) In Sequence Settings or Export Settings, check the checkbox for Maximum Bit Depth/Render at Maximum Depth.

4) Render preview or Export Media.

Please let us know if this is also what you are doing or if you have a different case to reproduce.

Possible workarounds are to set Renderer: to CUDA or OpenCL or Metal (Mac). If you need to use Renderer: Software Only, you could try unchecking Maximum Bit Depth.

Kevin J. Monahan Jr.

Community Manager

Hi KilakDiseño,

Dip to White has been reengineered for this version. Is this a new project or an updated one? If it's the latter, I can see why you might be having trouble. Try again in a brand new project and see if it works for you.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

H

HAPfilm

Participant

Hi thanks for the reply

that was the last one

the problem still the same. however, I realised that when I remove my audio

file some of the errors will be gone and there is less crash but my video

does not have audio

Kevin J. Monahan Jr.

Community Manager

Sorry about that. Be sure to file your issues with us here: Premiere Pro: Hot (883 ideas) – Adobe video & audio apps

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

H

HAPfilm

Participant

I have the same problem and I stock in exporting my footage with dip to white effects

Many issues occur since adobe start updating premiere

any =ones know how to resolve the issue

mgilphoto

Participant

I had the same problem. Now after choosing my export settings again, on the bottom there is the "use previews" box, I checked it this time and it seems to be working.

Ann Bens

Community Expert

Dip to white seems to working just fine here on windows.

Using previews is only usefull if the export codec is the same as the preview codec.

E

excited_Genie16B8

Legend

Using previews is only usefull if the export codec is the same as the preview codec.

I would disagree with that. I think using previews is only justified if the preview codec is of sufficient quality. You'd not want to use MPEG2 previews (the most common option) for exporting, even when exporting to MPEG2.

On the other hand, using Cineform previews when exporting to H.264 is fine.

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