A low-level exception occurred in: Importer MPEG (importer:8) - on project open

Question

On opening the project all media loading normaly and after that program crashes without any error, just gone...
Sometimes it shows this error before closing itself.

I have worked with this project quit a while, all media clips have been imported and edited already without issues, so it can not depend on some demaged videos.

After last Premiere CC 13.1.2 this problem occurs.

But not always, sometimes the project loads normaly, but I would say 90% it crashes..
When the project is laoded and did not crash there is no problem after that with any clip, issues occurs just on loading the project media...!?

And yes I have tried all of this :
- enough space on disk, used different disks
- enough RAM (Windows 10 / i5)

- deleted all media cache, tried different new cache locations

- user preferences deleted
- reboots
- reinstall premiere
- used different devices (ssd, hdd)
- made a new admin user in windows and complete install of premiere

Please help or fix!
I can not work at all at this project!

Thx

filmk97078631 · Accepted Answer

I now installed older Premiere version, going back step by step, error was the same.

BUT on 13.0.2 it was gone! Same project, same media, same hardware - no problem at all!

For me there is a software issue on decondig on open.

Adobe Support: "as it is project related, we can not help and closing case"

MSVisuals11672069 · Answer

In case this helps anyone, I just fixed this error by realising that one or more footage clips were stored in a folder that had backed up to Onedrive and those files were currently not 'stored on this device'. A mistake on my part... but yeah. Move them to a permanent location and re-target. Hope it helps someone not go crazy.

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