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A
adrians75463462
Participant
December 11, 2016
Answered

A low-level exception occurred in: ImporterMPEG (Imported:39)

  • December 11, 2016
  • 7 replies
  • 33969 views

i've just installed Adobe Premiere Pro CC 2017, when i tried to import video files like mp4 and mov, only the audio files could be imported after an error message "A low-level exception occurred in: ImporterMPEG (Imported:39) "  showed up.

I've tried reinstalling,clean the media cache,and "change the folder common to common1 solution" just like in other discussion but it still won't work

Before this happened ,i was working in adobe premiere pro 2015 and everything was perfect,i could import mp4 and mov files from my camera. I've tried to import other types of file and  some types of files like AVI still work.

does anybody have any solution to this?

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi Kawiezel,

    What is the version of Operating system?

    If it is Windows 10/7 machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the red frames.

    Thanks,

    Vidya Sagar.

    7 replies

    frankbiganski
    frankbiganski
    Known Participant
    May 7, 2018

    Here's what I just discovered... unfortunately it fixed one problem but caused another.

    I renamed the clips that wouldn't import and it allowed those clips to be imported.  However, after renaming the two problem clips, that caused the other clips no to import.

    All of my clips were named "01-claxton-creek," "02-claxton-creek," and so on to "08-claxton-creek."  So I renamed the 2 problem clips to just "06-claxton" and I could import them just fine.

    Unfortunately, all of the other clips named "##-claxton-creek" now won't import.

    Good grief Adobe!

    frankbiganski
    frankbiganski
    Known Participant
    May 8, 2018

    As a footnote, the "problem clips" import into DaVinci Resolve 14 & 15 beta without any issue.

    frankbiganski
    frankbiganski
    Known Participant
    May 7, 2018

    This has not been answered.

    MONO_MONO_Pieter
    MONO_MONO_Pieter
    Participant
    May 24, 2017

    I realise this is an older thread, however, I have just encountered a similar problem on Mac whilst using proxies. I found that ticking "Enable Proxies" provided a solution. PREFERENCES>MEDIA>ENABLE PROXIES

    Why would Adobe let us create proxies then, not enable us to use them unless we tick this box, that is unticked by default?

    D
    dionusos1980
    Participant
    March 26, 2017

    This solved by problem but seems like a work-around. Would you explain what unchecking this does??

    If it is Windows 10/7 machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the red frames.

    Thanks,

    Vidya Sagar.

    D
    daylight@mac.com
    Participating Frequently
    March 16, 2017

    LOW-LEVEL EXCEPTION OCCURRED IN IMPORTER MXF IMPORTER 46

    When i switch time lines  i get this error? Only with one of the timeline. and when I scrub through it it gives me the error.

    What does it mean? Is there a bad video file or audio file? Is it an issue with the recording? I need to know so i can fix the camera or get a new card?

    D
    danielar15718214
    Participant
    March 10, 2017

    This still does not work for me. When importing video files, only the audio is importing

    J
    jose luiss81620374
    Participant
    November 16, 2017

    Did you find the answer??

    Vidya Sagar
    Adobe Employee
    Vidya SagarCorrect answer
    Adobe Employee
    December 13, 2016

    Hi Kawiezel,

    What is the version of Operating system?

    If it is Windows 10/7 machine, In Premiere Pro > Preferences > Media > Uncheck "Enable accelerated Intel H.264 decoding" > Restart Premiere Pro & Check the red frames.

    Thanks,

    Vidya Sagar.

      A
      adrians75463462Author
      Participant
      December 19, 2016

      I haven't tried your solution but i've found out that i must download quicktime player first to ah yes itmake it work. Now i can import those videos. But this works only for the first imported video,the next imported videi still got the same error message.

      And my pc operating windows 10

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