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R
RotaryChicken
Participant
November 12, 2016
Answered

"A low-level exception occurred in: ImporterMPEG (Importer:37)

  • November 12, 2016
  • 5 replies
  • 6462 views

Editing a project with 250+ Canon C100 Mark II clips in the new 2017 release. Worked fine for 2 days, rendered out a draft version. Now, I'm getting this error every time I open the project. I can scrub through audio, but no clips are showing up in the bin and I can't see any video playing off the timeline. Dead in the water.

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    Correct answer RotaryChicken

    Hey... I cleared the video cache and preview files (as I'm sure you've already done) but then renamed an adobe user folder from "Common" to "Common1". It forced premiere to rebuild then in and peak files, and seemed to fix the issue. Are you on a PC or mac?

    5 replies

    M
    mogwai1978
    Participant
    November 16, 2016

    Hi there,

    Am having the exact same issue from the same camera. Just wondering if you came across a solution at all?

    R
    RotaryChickenAuthorCorrect answer
    Participant
    November 16, 2016

    Hey... I cleared the video cache and preview files (as I'm sure you've already done) but then renamed an adobe user folder from "Common" to "Common1". It forced premiere to rebuild then in and peak files, and seemed to fix the issue. Are you on a PC or mac?

      M
      mogwai1978
      Participant
      November 16, 2016

      Ah thats useful thanks.

      I think I did clear the Caches but will make sure. Also will take onboard the folder name change.

      Have made the mistake of deleting Premiere CC 2107 and now having difficulty reinstalling it. I am using a PC.

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