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4 replies

erinferinferinf
Adobe Employee
Adobe Employee
Dec 18, 2025 9:48 PM UTC

Hi there!

 

This is a new problem in the last few days, I've posted more about it here: https://community.adobe.com/t5/exchange-bugs/access-restricted-plugins-are-unavailable-for-your-user-type/idi-p/15637733#M155

 

We're working on a fix.

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erinferinferinf
Adobe Employee
Adobe Employee
Dec 19, 2025 2:17 PM UTC

An update:  The change was rolled back. Let us know in this thread if you continue to experience this problem.

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MannyHoffmann
Dec 16, 2025 9:43 AM UTC

I’m experiencing the exact same issue. I’ve updated everything, but the problem still persists. Plugins that aren’t from the Adobe Exchange install and work fine, but any plugin downloaded from the Exchange fails with a “no permission” error.

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Peru Bob
Community Expert
Community Expert
Dec 14, 2025 6:41 PM UTC

If you have a Teams or Enterprise account, contact your administrator:

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

 

If an individual subscription, update the Creative Cloud app and restart your computer.

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