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Adobe After Effects must be installed to import this file – Premier Pro CC 2018

Forum|Forum|8 years ago
October 25, 2017
12 replies
79232 views

I'm an enterprise customer but I can't find how to get Enterprise support so I'm coming here.

Details of my machine the issue I'm having and software running as per FAQ.

Premiere Pro CC 2018 v12.0.0

Latest updates installed

MacOS Sierra Version 10.12.6

Source Footage: AE comps with vector motion graphics

Error Message: Adobe After Effects must be installed to import this file – Please note that AE CC 2018 is installed

Error occurred when trying to update and add new AE comps via dynamic link.

This has worked before

Applications running: Outlook, Skype for Business, Safari, Pathfinder, Illustrator CC 2018, Chrome, InDesign CC 2018, After Effects CC 2018, Character Animator CC, Acrobat, OneNote, Textedit

Third Party Effects & Plugins – Frame.io only

System configuration

Model Name: MacBook Pro

Model Identifier: MacBookPro11,3

Processor Name: Intel Core i7

Processor Speed: 2.5 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

Intel Iris Pro:

Chipset Model: Intel Iris Pro

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel (0x8086)

Device ID: 0x0d26

Revision ID: 0x0008

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

NVIDIA GeForce GT 750M:

Chipset Model: NVIDIA GeForce GT 750M

Type: GPU

Bus: PCIe

PCIe Lane Width: x8

VRAM (Total): 2048 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0fe9

Revision ID: 0x00a2

ROM Revision: 3776

Automatic Graphics Switching: Supported

gMux Version: 4.0.8 [3.2.8]

Metal: Supported

Renderer: Mercury Playback Engine GPU Acceleration

Problem prevents any outputs or previews.

L3 Cache: 6 MB

Memory: 16 GB

Import

This topic has been closed for replies.

Correct answer R Neil Haugen

If you right click on a clip in a sequence, and select "Replace with AE comp ... " does that work?

I'd suggest for now signing out of the CC Desktop app and closing it, rebooting the computer, and signing back in. Past that, at times using the uninstall from the CC app on the one not showing up in PrPro (in your case, Ae) and rebooting, then re-installing it, can get PrPro to "see" the other app.

Neil

Show previous replies

B

bernardob57193413

Participant

I had the same issue. I contacted Adobe and they told me that the AE version needs to be the same as Premiere meaning even when they are both CC they can have different versions. AE was version 12 and Premiere was 14. I updated AE and that fix it ^^. They told me also before clicking on the update button, go the extras option and check out the "delete older versions" just in case theres problems with the newer version.

R Neil HaugenCorrect answer

Legend

If you right click on a clip in a sequence, and select "Replace with AE comp ... " does that work?

I'd suggest for now signing out of the CC Desktop app and closing it, rebooting the computer, and signing back in. Past that, at times using the uninstall from the CC app on the one not showing up in PrPro (in your case, Ae) and rebooting, then re-installing it, can get PrPro to "see" the other app.

Neil

Everyone's mileage always varies ...

johnj2016Author

Participant

Hi Neil,

I've tried right clicking on the clips, removing the clips and trying to place clips via dynamic link none of these work.

I'll try uninstalling AE and rebooting and then re-installing AE CC 2018.

Thanks,

John

T

TintinATL

Participating Frequently

I'm having the exact same problem. Premier and After Effects both updated to 2018 version. Trying to import AE project into Premiere gives error message that AE must be installed. It IS installed. Now what?

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