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jakob_6662
Participant
July 22, 2025
Question

Adobe Aremiere Pro.exe has encountered a problem and needs to close

  • July 22, 2025
  • 2 replies
  • 484 views

I've just installed Premiere Pro on my computer but when I try to open the program I get an error message saying: "Adobe Premiere Pro.exe has encountered a problem and needs to close". 

                                                  

I've got a PC running on Windows 11 Pro.

Processor: Intel(R) Core(TM) i5-10500 CPU @ 3.10GHz (3.10 GHz)

64-bit version

Graphic: Intel UHD Graphics 630, version 31.0.101.2135 (Latest update)

Memory: 8 GB RAM

 

I've tried to re-install, I've tried to run PP as administrator, I've tried to reset preferences but nothing seems to work. Sidenote: I installed InDesign the other day and that works just fine. 

 

Would really appreciate some help 🙂

 

Thanks, 

Jakob

 

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    July 22, 2025

    Even if you get Premiere Pro to open, I doubt that you will have a pleasant editing experience with those specs.

    https://www.pugetsystems.com/solutions/video-editing-workstations/adobe-premiere-pro/hardware-recommendations/

    Ishan Y
    Ishan Y
    Inspiring
    July 22, 2025

    Hey Jakob,

    Sorry for the issue. What type of source files and effects are you working with? It's possible that your current system specifications might not be able to support the complexity of your project. Please also share your current Premiere Pro version and let me know if your system has a dedicated graphics card in addition to the Intel integrated graphics.

     

    Thanks,

    Ishan

    Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
    J
    jakob_6662Author
    Participant
    July 22, 2025

    Hi Isahn, 

     

    Thanks for your reply. 

     

    The problem occurs when I try to open Premiere Pro. I get to the intro page but then I receive the error message. So I never been able to open the actual program. I'm running the 25.3 version and my computer doesn’t have a dedicated graphic card in addition to the integrated graphics. 

     

    /Jakob

     

     

    Ishan Y
    Ishan Y
    Inspiring
    July 22, 2025

    I see. You haven't made any projects yet, and Premiere Pro fails to load past the splash screen on the first launch. Is that correct?

    Please go to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and move any files you find to a different location. Do the same for C:\Users\<your  username>\Documents\Adobe\Premiere Pro\25.0\Profile-<your username>.

     

    If the problem continues, check if your Documents folder is saved in OneDrive (C:\Users\username\OneDrive\Documents\). If that's the case, please disable OneDrive for your Documents folder.

     

    Please let me know if either of these options help.

     

    Thanks,

    Ishan

    Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
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