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A
afreeman films
Participating Frequently
August 29, 2018
Question

Adobe CC seems to crash every time there is an x299 bios adjustment or update.

  • August 29, 2018
  • 1 reply
  • 627 views

I'm on my 5th rebuild from Jan 2018.

Hey, software and hardware are complicated.
I'm starting to think crappy hardware is making it hard on Adobe.

Oddly I've noticed any time I made an update or tweaked the bios on my ASUS TUF x299 board, my Adobe apps stopped working or gave a WHEA notice.

There were two fixes:
1. uninstall and reinstall adobe

2. strip a drive and start from scratch.

So on my 5th rebuild:
I cleared an EVO Samsung NVME 960

Adjusted ASUS Bios:

I've used some settings from an x299 Hackintosh build. https://www.tonymacx86.com/threads/how-to-build-your-own-imac-pro-successful-build-extended-guide.229353/

Used the Asus bios XMP settings and set TPU to TPU II and BY CORE USAGE with offsets of -3 and -2 (as in the Hackintosh build).
plus pushed the CPU voltage to 1.2 volts (needed to use CPU jumper on board) https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x299-and-Skylake-X-SOLVED-1042/
Gave the whole system a 25% overclock boost.


Then installed Windows on NVME and then Adobe.

Many on here have written about the CPU voltage being the main issue or registry issues being the culprit.

I'm no tech wizard. But being a professional editor... x299 has been the worst investment. My 2009 MacPro

(firmware updated to 5,1) has been the best machine ever, lil'bit slow and on its last OS but still kick'in.

Too bad Apple thought I wanted a non-upgradable, throttled laptop with a big screen - I mean iMac Pro - blah.

Let me know if any of you have had similar issues and your fixes.

I'll let you know if this stays stable.

Running:Asus x299 TUF
OCOOL Water cooled 7820x CPU

Titan XP

external sas 8bay mirrored raid.

This topic has been closed for replies.

1 reply

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 29, 2018

Check all hardware connections.

Does it crash with bios in default settings and xmp turned off?

A
afreeman filmsAuthor
Participating Frequently
August 30, 2018

I know my description above is vague. That's because there are already other posts online with similar issues.
The 1st build was on defaults. Other builds included intel turbo boost and on and on. Every time over the course of a few months or weeks... Adobe apps stop working (premiere pro the biggest issue for me).  Everything else works fine. Just not Adobe.
This post has tried to figure out a possible x299 issue. Re: WHEA UNCORRECTABLE ERROR / Windows 10 Pro / After Effects
Basically, a point about default CPU voltage (0.9 volts) possibly being the culprit. An intel screw up? A software mismatch? I don't know.

It's complex and hard to nail down, many variables.
I also was using a 1tb SanDisk extreme pro SSD for OS for the 4 builds and now on the 5th, I switched to a faster Samsung NVME m.2. with magician driver. Could the SanDisk have been the choking the system? Who knows the drive always check out healthy and only Adobe seemed to be affected. But I'm hoping the additional data speed of the NVME, the 1.2volt CPU overclock, and the SAS raid for video will help keep the pipeline running.  

I'll also note I did not download intel turbo boost Download Intel® Turbo Boost Max Technology 3.0  this time around (of course I didn't use it on the first build either). Running only Asus bios. Like I said many variables.

-A

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 30, 2018

I had whea's and it turned out to be a bad connection between powersupply and graphicscard.

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