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williams20484195
williams20484195
Participating Frequently
May 21, 2019
Question

Adobe Crash/Very Slow

  • May 21, 2019
  • 2 replies
  • 2892 views

I've been using Adobe Premiere and After Effects for a few years.

Since December 2018 I started working for a company. For the budget they gave me I orderd a Dell XPS 15 with the following specs:

  • Intel I7 8750
  • 32GB RAM
  • Nvidia 1050 Ti - 4GB
  • 1TB SSD
  • 4K screen
  • Windows 10 Pro 64 bit

For the raw material I use a 4TB Lacie USB-C external hdd.

I experience a lot of crashes and suddenly slow performance. Like playing back full-HD or render a relative simple movie.

At home I have a 4 year desktop PC with the following specs:

  • Intel i5 4460
  • 8GB RAM
  • NVidia GTX 960 4GB
  • 500GB SSD
  • 2 TB HDD

When I render exactly the same projects at my home computer it works fine. On both devices the raw material is located on an external hard drive. But when I render it's to the local disk.

The one big difference is that the Dell laptop is member of a domain. There are no files located on domain shares but I think it has some connection with the slow performance and crashes.

Can somebody tell me if they experienced less or more the same issues or does anyone have a solution for this?

This topic has been closed for replies.

2 replies

G
Gudris
Known Participant
May 21, 2019

Same problem for me

intel hd graphics 530

nvidia gtx 630m

Wes Howell
Adobe Employee
Wes Howell
Adobe Employee
May 21, 2019

Can you confirm the versions of GPU drivers you are using?  Both Intel and Nvidia?

More importantly, can you check how current your integrated Intel GPU driver is?

Adobe have qualified 100.6286 as the baseline Intel driver and older versions may cause stability and performance issues.  100.6286 refers to the last two places of the complete version (for example 24.20.100.6286).

Please reach out to support directly if you would like some direct assistance.

Wes

    williams20484195
    williams20484195Author
    Participating Frequently
    May 22, 2019

    Hi Wes,

    I'm using the referd Intel driver and Nvidia Creator Ready Driver version 419.67.

    Wes Howell
    Adobe Employee
    Wes Howell
    Adobe Employee
    May 22, 2019

    The exact problems that I expierenced were slow performance, not playing back the video.  Very slow import new video files. Rendering was kind of imposibble in Premiere en Media Encoder.

    I did not recently update my Windows.

    I am using a dual GPU laptop. The preferd GPU in the Nvidia control panel is set to the GTX1050 for all Adobe programs ( Premiere/AfterEffects/Media Encoder).


    Can you confirm what you mean by referred Intel driver?

    I have seen many similar issues caused by an older Intel driver - just trying to rule this out.  Are both of you able to confirm exact driver versions?

    Have either of you had a chance to contact support for some troubleshooting assistance?

    Wes

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