Skip to main content
Scurio
Scurio
Participating Frequently
August 29, 2018
Question

Adobe crashes when clicking footage

  • August 29, 2018
  • 2 replies
  • 378 views

Hello,

I currently run Adobe Premiere Pro (Most recent version available right now 29th of August) on Windows 10 Home with a PC of 16GB RAM and NVIDIA GeForce GTX 1060.

Importing files into my bin is not a problem, but as soon as I try to click on it or move it to the timeline, Premiere Pro instantly crashes.


(I recently updated my NVIDIA Software and removed all of my workspace information in order to resolve a previous issue of both my source- and playback monitor not functioning and it's been happening since then. Because of this, I cannot see whether my attempts to solve the previous issue have been successfull.)

Meanwhile I have tried to re-install the programme, but the crashing problem remains present.

I would greatly appreciate if anybody could help me out.

This topic has been closed for replies.

2 replies

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
November 6, 2018

Hi Scurio,

Sorry to hear that you are facing this issue. Please try to reset app preferences (FAQ: How to reset (trash) preferences in Premiere Pro? ) and clean cache ( FAQ: How to clean (delete or trash) media cache files? ) to isolate any cache or preference corruption issue.

Let us know if it helps.

Thanks,

Sumeet

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 29, 2018

Did you restall program after using Adobe Cleaner tool?

Try trashing preferences.

Scurio
ScurioAuthor
Participating Frequently
September 4, 2018

Hello, Yes I have tried this, yet no success. Thank you though, I appreciate it

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices