Skip to main content
D
default6528e0njeln5
Participant
April 14, 2022
Question

Adobe is saving files on my Icloud

  • April 14, 2022
  • 3 replies
  • 2392 views

I don't know what I did but Adobe is saving automatic files direct on my Icloud and I don't know what else to do to solve that. The files from Premiere, Media Encoder, Photoshop and other programs are being save direct on the "Documents" folder of my Icloud. I changed everything I knew to save this files on my SSD but its not working. The media cache are being save on my SSD, but the files that are automaticly saving still going to my Icloud foulder. Even if I delete the folder, since I start Premiere a new folder starts on my Icloud. Please someone help!!

    3 replies

    A
    Aaron27504428dco6
    Participant
    December 9, 2022

    Hello, 

    Wee you able to solve this issue?  I am having the same problem.  Premiere Pro has created two folder in my Documents on my iCloud.  See attached screenshot.  Is there a way to solve this without messing up all the work in Premiere Pro that I have completed or I am still working on?  

    Thank you.

    detroit_paul
    detroit_paul
    Participant
    December 13, 2022

    Same issues here. Commenting as to not forget if anyone has a solution...

    R Neil Haugen
    R Neil Haugen
    Legend
    December 13, 2022

    Follow Jeff's suggestion, get the cache files out of your Documents folder.

     

    Neil

    Everyone's mileage always varies ...
    Jeff Bellune
    Jeff Bellune
    Legend
    April 15, 2022

    Go to Preferences>Media Cache and check the location of both your cache files and your media cache database. If either points to your Documents folder, change that to a folder on your SSD.

     

    Mine are stored in the Application Support folder of my user library.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    April 15, 2022

    Hi,

    Sorry. When I had iCloud start synching my Documents folder, I had many problems with Premiere Pro. I can recommend against it. The workaround is to disable the function in System Preferences for iCloud. Doing so removes a feature of iCloud (backing up documents). I apologize for that.

     

    Now that I think about it, if other apps are operating normally, this could be a bug and should be reported. Can you do that, and I'll upvote alongside you? https://adobe-video.uservoice.com/forums/911233-premiere-pro

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Aaron27504428dco6
    Participant
    December 15, 2022

    Hello,

    Thanks Kevin. I posted at the link you provided.  Let me know next steps.

    Best,

    Aaron

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices