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M_Salgia
M_Salgia
Participant
June 30, 2018
Question

Adobe Media Encoder (CS6) won't open - Premiere "Queue" export option is a no-go

  • June 30, 2018
  • 1 reply
  • 1435 views

Hello creative friends,

AME is not opening at all.  When using Premiere CS6, every time I go to Export > Queue, it tries to open AME but I get an error message and AME just won't open.  I am working on a PC with Windows 7.

AME won't even open by itself.  I have tried uninstalling CS6 and then reinstalling all of CS6.  Yet the problem persists.

Regular "Export" from Premiere works, but the "Queue" option and AME just wont work/open.

Why is this happening?  What can I do???

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from Premiere Pro NEW to Premiere Pro OLD... Mod]

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 30, 2018

Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... this says Encore, but is sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account) so follow the instructions, substituting the name of your specific program

M_Salgia
M_SalgiaAuthor
Participant
June 30, 2018

I tried these steps outlined in the link which you provided:

________________

by John T Smith on Mar 1, 2012 8:02 AM

Right click the Encore icon on your desktop

Select Properties

Shortcut tab

Select Advanced

Click the Run as Admin option

Click OK

Click OK

________________

The problem persists!  It says that AME cannot open.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 30, 2018

My last idea

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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