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A
Anonymous
March 9, 2009
Question

Adobe Media Encoder has stopped working

  • March 9, 2009
  • 28 replies
  • 26763 views
Core 2 Quad CPU Q9400 @ 2.66 GHz
4 GB RAM
500 GB hard drive, 250GB portable drive and 250GB external drive

Im running Premiere Pro CS4 on a 64-bit Vista operating system. I have CS3 and CS4 installed, and have been running both successfully for about six months.

Ive exported to Adobe Media Encoder dozens and dozens of times without a problem. Out of the blue, I clicked OK on the Export Settings menu and got a message Adobe Media Encoder CS4 has stopped working. This has happened every time Ive tried to export, even after re-booting, uninstalling and re-installing, etc. Ive gone through the steps shown such as deleting preference files, etc. and every time, I get the same error message.

Im in the middle of finishing up a feature film edited on CS3 and CS4 and really need to encode the video so I can finish up in Encore.

Im editing in an NTSC widescreen session using .avi clips captured from a Sony PD 150. As stated, everything has worked fine up until now.

Thanks for your help.
    This topic has been closed for replies.

    28 replies

    C
    chamikasandamal
    Participant
    December 28, 2017

    Updating AME fixed the issue.

    C
    Clintvideo
    Participant
    January 24, 2012

    I had an interesting situation: I have CS5.5 installed on a Windows XP box for now until my new machine gets here.  As a result, I'm running CS4 for Premiere Pro and AE.  I got a set of HD (720p) videos ready to encode for presentations and spent a while tweaking just the right preset to have them play from USB drives plugged into HDTVs on presentation stands.  I queued them up to encode overnight with my new H.264 preset and went home.  I came back and AME had stalled.  Since then I have tried EVERYTHING to get it to churn through these videos! I tried, among other things:

    - New project

    - New timelines

    - New timeline presets/settings/render settings

    - Reinstall software (multiple times)

    - Turn off exporting XMP

    - Trashing whatever preferences I could find
    - Rendering sequences first, not rendering

    I was going nuts and then I found the mention of people having problems with sequences that start with a frame of Black Video.  I made a clip of 720p black and tried that - still didn't get far into the video before stalling.  Then I had an epiphany.  Since my sequences are almost ALL stills, I ran to AE and made a ten minute video 1x1px with blank alpha channel.  I dropped it into my sequences and voila'!  Perfect. Encoding like always.

    I can't wait to get my new machine, which is being ordered by our IT staff this week.  I have CS5.5 running at home and have yet to experience a single issue.  I was to the point of having to take these videos home to encode them, just so I could get them done on time.

    The odd thing is: this all worked for me before.  I don't know what changed to suddenly make it quit working.  I may have to dig back and make sure I deleted all the preferences properly.

    I hope this helps anyone who's tried everything else...

    Cf

    P
    pmcarro
    Participant
    March 12, 2012

    I don't have CS5 but I have CS3 and this happened to me and then I remembered this happened a while back and with much frustration I realized that if the Sequence name is too long it won't export - I just simply shortend the name of the sequence and it exported no problem. Worth a try...

    T
    trajoj
    Participant
    May 22, 2012

    URGH!!!!! I've tried the

    C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\5.5

    method and it just doesn't work! It cleared out the cache but then it won't let me export any new clips.

    Now when I try to export a new clip (if I restore the original 5.5 folder) it just adds it to the frozzen que.

    HELP!!!!

    S
    Steve2526
    Participant
    January 24, 2012

    AME will render my videos, but I get the 'not working' error message when I close it after rendering.

    Anyone else have that issue?

    A
    Anonymous
    May 14, 2010

    same thing: AME crashes before opening (win764bit) out of the sudden (worked well for a few months)

    reinstall CS4:                               no effect

    reinstall CS4 with cleanupscript:    no effect

    deinstall quicktime,mediaplayer     no effect

    looking for the folder  in users/bla   no effect

    everything else                             NO EFFECT!!!

    SOLUTION:  there was no second user. made one. within this account the AME worked without a problem. back to my original profil I could delete/rename the now-existing AME encoder within the user-profile.

    back to work after a few wasted days - hope I could save some guys some time

    I
    ilvijaRe
    Participant
    May 15, 2010

    Hello!

    I would like to know do i need to make new user if I have in folder USERS folders: locked BB, DEFAULT, locked folder PUBLIC.

    A
    Anonymous
    April 12, 2010

    I am running Windows 7 x64 and the problem I have is directly related to Quicktime.

    Adobe Media Encoder and Premiere Pro will not even launch if I have Quicktime installed (any version including the latest 7.6).

    Crashes when trying to load the ExportQuicktime and when the splash screen gets to "Load Audio Only"

    I think this has to do with updating to the latest Quicktime since it was working fine before.

    If I uninstall Quicktime I can run them just fine.

    Absolutely sucks.

    I
    ibnafzal12
    Participant
    April 1, 2010

    Yes, go to the User profile, my documents and delete all references to Adobe Media Encoder, it should work.

    A
    Anonymous
    April 1, 2010

    So completely delete the adobe encoder file

    within my documents?


    A
    Anonymous
    April 1, 2010

    Well I deleted the file and lost all my current folders!!!! Now I guess I have to start from scatch

    A
    Anonymous
    April 1, 2010

    Jay

        Did you ever get a solution to your problem with media encoder stopping? The same exact thing happened to me

    today. I have encoded other files sucessfully and all of a sudden I was trying to export a new project and I get this media

    encoder has stopped working and I'm thinking "what the f........" Whats going on here? I unchecked the metadata as one respondant suggested. I wonder if it is compactibility problems with Windows 7? You have any updates or advise on how you can correct. Or were you able to?

    I
    ibnafzal12
    Participant
    March 16, 2010

       C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0 delete this folder and it works!

    A
    Anonymous
    April 1, 2010

    Well I have no such file on my computer...or if I do I can't find it. In the sequence of User/myname/....there is no appdata

    file. There is an appdata within the user file, but no such roaming sub file? I'm working in Windows 7. Does that have compatibility issues?

    A
    Anonymous
    May 16, 2009

    Yes it happens to me too. I deleted the file "Watch Folder Info.xml" in this folder and it works again

    C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

      J
      Joseph_Morabito1
      Participant
      November 18, 2009

      Out of nowhere the AME stopped working. I'm not a computer guy so, to me, many of the requests -by forum regulars- for every little detail about the computer I have, etc, seemed daunting to say the least. Fortunately, I saw the suggested fix by Takyc. When I found that folder I simply renamed it -from 4.0 to F 4.0- and kept the window opened in case it wasn't the answer. I went back to AME, and this time it worked as it always had in the past.

      C:\Users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\4.0

      Jeff Bellune
      Jeff Bellune
      Legend
      November 18, 2009

      That method is affectionately known as "trashing your preferences".

      -Jeff

      S
      stefan_kind
      Participant
      May 15, 2009

      Maybe you already found a solution...

      I'm on Windows 7 RC1 but had the same problem, deleting the files in c:\users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\ solved the problem for me.

      Make sure to make a backup before. But the files were recreated when I started Encoder again and now everything works as it should.

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