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March 9, 2009
Question

Adobe Media Encoder has stopped working

  • March 9, 2009
  • 28 replies
  • 26763 views
Core 2 Quad CPU Q9400 @ 2.66 GHz
4 GB RAM
500 GB hard drive, 250GB portable drive and 250GB external drive

Im running Premiere Pro CS4 on a 64-bit Vista operating system. I have CS3 and CS4 installed, and have been running both successfully for about six months.

Ive exported to Adobe Media Encoder dozens and dozens of times without a problem. Out of the blue, I clicked OK on the Export Settings menu and got a message Adobe Media Encoder CS4 has stopped working. This has happened every time Ive tried to export, even after re-booting, uninstalling and re-installing, etc. Ive gone through the steps shown such as deleting preference files, etc. and every time, I get the same error message.

Im in the middle of finishing up a feature film edited on CS3 and CS4 and really need to encode the video so I can finish up in Encore.

Im editing in an NTSC widescreen session using .avi clips captured from a Sony PD 150. As stated, everything has worked fine up until now.

Thanks for your help.
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    28 replies

    March 11, 2009
    I found the check box you're talking about, but unchecking it doesn't solve my problem. Still says, "Adobe Media Encoder has stopped working" about three seconds after I open it, and before it starts doing eny encoding.

    Rats.

    Any other ideas?
    March 11, 2009
    So if you uncheck the box (which I have to admit I've never noticed), there should be no need to uninstall, etc., correct? I'll try this tonight and hope for the best.
    March 11, 2009
    To anyone with the problem, that AME refuses working:

    Uncheck the "include XMP-Metadata to source" in the export settings before you try any de- and re-installation (it's at the right hand side besides the video-, audio-settings - a small list icon)

    ....for the last two month I wasted my time trying out all the suggestions from the Adobe-Support.....nothing worked.....

    Now - by unchecking as said above - everything works fine!!!

    Hope it works for you guys and that they'll fix this issue soon....

    Sorry for my bad English....
    Legend
    March 10, 2009
    Maybe it wants a raise.
    March 10, 2009
    I just downloaded and install AME 4.02. Re-started computer, started Premiere Pro, tried to export. Still nothing. Same error as before "Adobe Media Encoder has stopped working"
    March 10, 2009
    I just downloaded/installed 4.02 AME, restarted my computer, and am still having the same problem "AME CS4.02 has stopped working"
    March 10, 2009
    I went to the update site yesterday and downloaded everything available. But since AME won't start, I can't tell which version I'm using. I'll; check again tonight, but am more curious as to what caused it to suddenly not open.
    Jeff Bellune
    Legend
    March 9, 2009
    Have you updated to the 4.02 version of AME?