Question
Adobe Premier 2026 crashes immediately after opening file. The long term support Premier 2025 also crashes. The earliest version of 2025 works.
Here is the dump file from the report:
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************* Path validation summary **************Response Time (ms) LocationDeferred srv*Symbol search path is: srv*Executable search path is: Windows 10 Version 26200 (8246) MP (22 procs) Free x64Product: WinNtEdition build lab: Windows NT 10.0.26200.8246Debug session time: Wed Apr 29 10:29:44.000 2026 (UTC - 4:00)System Uptime: not availableProcess Uptime: 0 days 0:00:39.000.....................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................Loading unloaded module list..........................................................This dump file has an exception of interest stored in it.The stored exception information can be accessed via .ecxr(4eb0.72dc): Access violation - code c0000005 (first/second chance not available)ReadVirtual() failed in GetXStateConfiguration() first read attempt (error == 0.)Invalid mini-dump Miscellaneous information in InitializeConfiguration()For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dllntdll!NtDelayExecution+0x14:00007ffd`ec0a2184 c3 ret0:168> !analyze -v..*** WARNING: Unable to verify checksum for ntdll.dll...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................Loading unloaded module list..........................................................******************************************************************************** ** Exception Analysis ** *********************************************************************************** WARNING: Unable to verify checksum for ole32.dll*** WARNING: Unable to verify checksum for twinapi.appcore.dll*** WARNING: Unable to verify checksum for KERNELBASE.dllKEY_VALUES_STRING: 1 Key : AV.Type Value: Read Key : Analysis.CPU.mSec Value: 1140 Key : Analysis.Elapsed.mSec Value: 24593 Key : Analysis.IO.Other.Mb Value: 18 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 47 Key : Analysis.Init.CPU.mSec Value: 718 Key : Analysis.Init.Elapsed.mSec Value: 12233 Key : Analysis.Memory.CommitPeak.Mb Value: 113 Key : Analysis.Version.DbgEng Value: 10.0.29547.1002 Key : Analysis.Version.Description Value: 10.2602.27.2 amd64fre Key : Analysis.Version.Ext Value: 1.2602.27.2 Key : Failure.Bucket Value: INVALID_POINTER_READ_c0000005_igd12um64xeh.dll!Unknown Key : Failure.Exception.Code Value: 0xc0000005 Key : Failure.Exception.IP.Address Value: 0x7ffcd3086f0e Key : Failure.Exception.IP.Module Value: igd12um64xeh Key : Failure.Exception.IP.Offset Value: 0xef6f0e Key : Failure.Hash Value: {9393f63a-31d6-06e6-9ada-5e86fa25dc72} Key : Failure.ProblemClass.Primary Value: INVALID_POINTER_READ Key : Faulting.IP.Type Value: Paged Key : Timeline.Process.Start.DeltaSec Value: 39 Key : WER.Process.Version Value: 0.0.0.0FILE_IN_CAB: d9bc9d32-92f1-4ea4-91cb-5c91f57ee3ff.dmpNTGLOBALFLAG: 0CONTEXT: (.ecxr)rax=000001e061497040 rbx=00000000005a0000 rcx=000001e0614d9d60rdx=000001e0603e1f8a rsi=00000000005a0000 rdi=000001e06039f26arip=00007ffcd3086f0e rsp=00000018ac5f7e18 rbp=000001e06036e788 r8=000000000055d2e0 r9=ffffffffffffffe0 r10=00007ffcd2190000r11=00000018ac5f7df0 r12=0000000000000000 r13=0000000000000004r14=000000000001ea5a r15=0000000000018000iopl=0 nv up ei pl nz na po nccs=0033 ss=0000 ds=0000 es=0000 fs=0053 gs=002b efl=00010202igd12um64xeh+0xef6f0e:00007ffc`d3086f0e ?? ???Resetting default scopeEXCEPTION_RECORD: (.exr -1)ExceptionAddress: 00007ffcd3086f0e (igd12um64xeh+0x0000000000ef6f0e) ExceptionCode: c0000005 (Access violation) ExceptionFlags: 00000000NumberParameters: 2 Parameter[0]: 0000000000000000 Parameter[1]: 000001e0603e2000Attempt to read from address 000001e0603e2000PROCESS_NAME: Adobe Premiere Pro.exeREAD_ADDRESS: 000001e0603e2000 ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.EXCEPTION_CODE_STR: c0000005EXCEPTION_PARAMETER1: 0000000000000000EXCEPTION_PARAMETER2: 000001e0603e2000STACK_TEXT: 00000018`ac5f7e18 00007ffc`d229913f : 00007ffc`d3b23b70 00000000`005a0000 000001e0`6036d9d8 00000000`00000040 : igd12um64xeh+0xef6f0e00000018`ac5f7e20 00007ffc`d3b23b70 : 00000000`005a0000 000001e0`6036d9d8 00000000`00000040 00000018`ac5f7ec8 : igd12um64xeh+0x10913f00000018`ac5f7e28 00000000`005a0000 : 000001e0`6036d9d8 00000000`00000040 00000018`ac5f7ec8 00007ffc`d3103083 : igd12um64xeh+0x1993b7000000018`ac5f7e30 000001e0`6036d9d8 : 00000000`00000040 00000018`ac5f7ec8 00007ffc`d3103083 00000000`00000000 : 0x5a000000000018`ac5f7e38 00000000`00000040 : 00000018`ac5f7ec8 00007ffc`d3103083 00000000`00000000 000001e0`6036d9d8 : 0x000001e0`6036d9d800000018`ac5f7e40 00000018`ac5f7ec8 : 00007ffc`d3103083 00000000`00000000 000001e0`6036d9d8 000001e0`6037a7a0 : 0x4000000018`ac5f7e48 00007ffc`d3103083 : 00000000`00000000 000001e0`6036d9d8 000001e0`6037a7a0 00007ffc`d229913f : 0x00000018`ac5f7ec800000018`ac5f7e50 00000000`00000000 : 000001e0`6036d9d8 000001e0`6037a7a0 00007ffc`d229913f 00000018`ac5f8040 : igd12um64xeh+0xf73083IP_IN_PAGED_CODE: igd12um64xeh+ef6f0e00007ffc`d3086f0e ?? ???SYMBOL_NAME: igd12um64xeh+ef6f0eMODULE_NAME: igd12um64xehIMAGE_NAME: igd12um64xeh.dllSTACK_COMMAND: ~168s; .ecxr ; kbFAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_igd12um64xeh.dll!UnknownOSPLATFORM_TYPE: x64OSNAME: Windows 10IMAGE_VERSION: 32.0.101.6737FAILURE_ID_HASH: {9393f63a-31d6-06e6-9ada-5e86fa25dc72}!--endfragment>
Please help.
