Adobe Premier crashing when importing video

Question

Greetings. I have an End User who just upgraded to a new laptop: Lenovo X1 Carbon 13th Gen (Type 21NS, 21NT) Laptop (ThinkPad) - Type 21NS

Previous laptop was a Dell Latitude 7420 with i7 and 64gbRAM

Since then they can no longer import or drag\drop videos into Premier Pro 2025 or 2026. PC is a standard setup, GPU, RAM, OS and Processor all meet the minimum requirements. Is it just not the laptop for heavy audio and video editing?

Thanks in advance!

Kevin J. Monahan Jr. · Answer

Right. It's not ideal for heavy-duty editing. What kind of footage are you editing with? If it's 4K or effects-heavy, you might try the proxy workflow. That can work better. See: https://adobe.ly/477yadL. I hope the advice helps. Let me know if you need help. Thx, ^KM

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