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A
Arpad5CE8
Participating Frequently
December 22, 2021
Question

Adobe premier pro 2020 not opening (not responding) at all

  • December 22, 2021
  • 3 replies
  • 1289 views

I 've tried uninstall/install several times now, different versions. clear cache, give permissions in system preferences, nothing is working.

system:

macos monterey

2,3 ghz 8 -core intel core i9

16gb 2400 mhx ddr4

radeon pro 560x 4gb

intel UHD 630 1536 MB

 

when I launch the program the loading screen is loading... and then it crashes.

sometimes a blank window whitch is basically the premier opens and remains blank.

in activity monitor the message is Premier...(not responding)

when I force quit for a second the blank windows with the program is populated with some of the icons int the start page(ex. open new project)

an icons and the " dvaaudiofilterscan " plug-in scan icon appeared in the manu bar. 

 

This topic has been closed for replies.

3 replies

Christian.Z
Community Expert
Christian.ZCommunity Expert
Community Expert
December 30, 2021

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A
Arpad5CE8Author
Participating Frequently
February 6, 2022

did that. step by step.

still not working.

 

still the same problem.

the difference now is that after I force quit, for 2 seconds this pops up

 

 

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
December 27, 2021

Hi there! Thanks for trying the steps. Could you try creating a new user account and see if that helps? https://support.apple.com/en-lb/guide/mac-help/mtusr001/mac

 

Let us know how it goes.

Kartika

A
Arpad5CE8Author
Participating Frequently
December 30, 2021

Yes it worked!

On the new user account the premier pro is opening.

what should I do now?

 

tnx

A

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
December 22, 2021

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

 

If that doesn't work, try creating a new project and import the old one into it.

A
Arpad5CE8Author
Participating Frequently
December 26, 2021

no, it didn't worked!


already deleted the cache. did it again.
reinstall premier pro and rush. bought are not working. seems they have the same problem. 
 
already tried resetting the preferences. did it again. not working.
 
solutions 3, 4, 5- reseting the workspace, audio hardware set or creating new project are impossible as i said it, the programs are not laughing. 
here is a print screen. the loading icon is spinning and the menu is unusable.
  
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