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Participant
March 4, 2019
Answered

Adobe Premier sounds terrible after it crashed!!

  • March 4, 2019
  • 2 replies
  • 452 views

Hi  Folks,

I'm relatively new to Premier Pro, so maybe this is an easy fix that I just don't know about?  I've tried a ton of fixes and nothing is helping! Here's what happened:

I was minding my own business, working in Premier Pro....la la la. I was adding a video transition to my sequence in the Timeline and Premier crashed. I got a screen note that said it crashed and they'd try to restore the file but that I should save it with a different name, so I did.

When I opened up the file again to continue working, the audio sounded TERRIBLE! It was really loud, scratchy, poppy, and uneven. It did not sound like the smooth audio that I had just listened to minutes prior.

I tried so many things:

I renamed the file again.

I closed Premier and re opened.

I quit CC and re launched.

I shut down my computer and restarted.

I cleaned the media cache.

I do not know what else to do?? Can someone please help? I'm on deadline and I cannot deliver files that sound like crap!

Thank you!

    This topic has been closed for replies.
    Correct answer Ann Bens

    I have no idea why the sample rate is 8000!! This is what is's changing to when it sounds like crap. I've tried to select the other option (44.1) but it won't let me. What can I do??


    Set the default input to none in the preferences.

    See how that goes.

    2 replies

    Participant
    March 4, 2019

    I'm not sure if THAT did it or the fact that I quit and reopened?? But Now it's back to sounding nice :-) THANK YOU!

    I'm going to play around with it some more and see if i can "break  it" again by using other transitions and effects....and then see if I can get it to "Fix"....

    Legend
    March 4, 2019

    Show us the settings from the Audio Hardware tab in Preferences.

    Participant
    March 4, 2019

    Participant
    March 4, 2019

    sorry! that was the wrong screen shot...here is the correct one--this is the one that sounds awful: