adobe premiere

Adobe does not do support via email... if these next links aren't the problem, she has to go to support herself

Older Intel/nVidia video hardware is no longer supported
https://community.adobe.com/t5/premiere-pro/system-compatability-error/td-p/11131207?page=1
https://community.adobe.com/t5/premiere-pro/adobe-premier-pro-2020-is-not-support-for-nvidia-geforce-940mx-driver/td-p/11336187?page=1

Links for support

She needs to be signed in with her Adobe ID before accessing the link below
-she must also allow 'cookies' in her web browser for this to work
https://helpx.adobe.com/contact/support.html for chat
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

No background information, so i can just guess here: The drivers are probably graphics drivers and to get the latest drivers it´s best to go to the manufacturers homepage, iow Nvidia/AMD/Intel. If Windows says that it is the latest it can be old drivers compared to the ones the graphic card chip manufacturers do provide.

Also, make sure to meet the system requirements: Premiere Pro system requirements

End of guessing.