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Question

Adobe Premiere CC 2018 GPU Acceleration produces black frames

Forum|Forum|7 years ago
July 10, 2018
3 replies
1064 views

I never had this issue with CS6. But after upgrading to CC2018 I can never use GPU acceleration. Here are my PC specs:

Windows 10 Home (64b)

Intel i7 @3.70 GHZ, 6 cores

Gigabyte Technology Mobo

RAM: 32GB DDR4

GPU: GTX 1070

Several TB of HD space + SSD

It works if I use software Mercury engine. But I feel cheated that I can't use GPU any more since upgrading to CC2018.

This topic has been closed for replies.

Kevin J. Monahan Jr.

Legend

Do you have an integrated GPU as well, brada?

Cheers,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

brada70215615Author

Participating Frequently

Possibly. How do i figure that out

On Wed, Jul 11, 2018, 12:47 PM Kevin-Monahan <forums_noreply@adobe.com>

Kevin J. Monahan Jr.

Legend

brada,

Check out this article: https://www.techadvisor.co.uk/how-to/pc-components/computer-specs-3512328/

Does that help? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

E

excited_Genie16B8

Legend

Why can't you use it? You never said.

Mike Dziennik

Community Expert

Have you tried updating your graphics card driver? This is the most likely problem.

B

brada70215615Author

Participating Frequently

Yes, driver up to date

juanmario

Participating Frequently

You can try this instead of disabling the GPU acceleration:

Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires reboot).

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