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jaderljr
Participant
January 27, 2018
Answered

Adobe Premiere CC 2018 parou de funcionar

  • January 27, 2018
  • 2 replies
  • 1024 views

Tenho um notebook Dell com processador i7 - 7700HQ / 16GB de RAM DDR4 / Nvidea GeForce 1050Ti e não consigo editar nada usando o Premiere. Sempre que arrasto uma faixa de áudio ou vídeo na timeline o programa para de funcionar e aparece a mensagem "Adobe Premiere CC 2018 parou de funcionar". Estou assim a dias e estou perdendo muito trabalho por isso. Pago caro para ter esse software sempre funcionando e atualizado e não consigo ajuda da Adobe para resolver esse problema ridículo.

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    Correct answer Ann Bens

    If you want immediate help Contact Customer Care

    2 replies

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    January 27, 2018

    If you want immediate help Contact Customer Care

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 27, 2018

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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