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Participant
January 10, 2019
Question

Adobe Premiere CC 2018 Video Issue

  • January 10, 2019
  • 2 replies
  • 1040 views

Hey all,

I have been working on many many sequences inside of Premiere Pro CC 2018 V12.1.2 and I recently built a new machine and installed the same version of Premiere Pro onto it, and when I go to open up the Premiere Pro file on my newly built computer, everything opens up and looks right, except for the fact that the sequence window in Premiere is white and stays white. I can hit the space bar and I can hear the audio playback and watch the playhead move, but no video plays and stays as a white screen inside the sequence window. But other projects brought over from the same computer as this project were transferred and playback just fine.

My computer specs are as follows

OS: Windows 10 Pro

CPU: Intel i7-8700K

MOBO: Asus ROG Strix Z390-E Gaming

RAM: G.Skill Trident Z RGB DDR4 32GB-3000

GPU: Gigabyte RTX 2070 Windforce Edition

Storage: 1x256GB Sandisk SSD (For Boot and Programs)  &  2x3TB Seagate Barracuda HDD 7200RPM (1 for reading from and 1 for writing to)

Any help is much appreciated!

Thanks

    This topic has been closed for replies.

    2 replies

    Adobe Employee
    February 21, 2019

    Hi New Bridge ATL,

    Please try to switch the Renderer to Mercury Playback Engine Software Only and check if you are getting the correct preview.

    FAQ: How to change the Video Renderer in Premiere Pro?

    Thanks,

    Sumeet

    Ann Bens
    Community Expert
    Community Expert
    January 10, 2019

    Make new project and import this one into.

    See how that goes.

    GateCityAuthor
    Participant
    January 10, 2019

    Making a new project and importing it in did not solve it

    Ann Bens
    Community Expert
    Community Expert
    January 10, 2019

    Try an earlier save.