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Brandon98
Participant
December 21, 2021
Question

Adobe Premiere Export Crash

  • December 21, 2021
  • 1 reply
  • 130 views

PLEASE HELP!!!!

I have been editing a very big project. Recently I started creating the trailer for that project and today I tried to export, but Adobe crashed. It happens every time I try to export. It doesn't even make it to the export page. The software just crashes. I have never had a problem like this before. I have a great PC. i9 core, 16GB RAM, and 1TB of SSD and HDD. I have over 500GB of space in both, but mainly edit off my 4TB external hardrive so storage is not an issue. I even turned off the HVEC encoder as well, but not even that has fixed my problem. I have a deadline at the end of this week for a project so this is URGENT.

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    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    December 22, 2021

    Hi Brandon22339231077h!

    Sorry for the frustration. Are you getting any error codes or messages? Does it crash while performing a specific action? 

    Have you already tried resetting preference? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158

     

    Let us know.

    Thanks,

    Kartika

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