Participant

Question

Adobe Premiere freezes entire computer, requiring hard restart

Forum|Forum|5 years ago
January 12, 2021
11 replies
11956 views

Hello! I don't know if other people are experiencing this problem but I've read of similar events with others. Here's my issue.

Haven't been using Premiere for long, more intensively over the past few days. What I experience is, no matter really the file or resolution with which I am working, at a random moment, be it closing the program, opening a dialog box, choosing an effect (not these specifically, it can be anything at that particular moment) after working for an inordinate amount of time, the whole program, including my complete system, freezes. This includes movement of the mouse. I have to restart the computer completely using the power button each time. Not sure again if others are experiencing this problem but I'd be interested to know.

Specs:

AMD Ryzen 7 3700x

NVIDIA RTX 2070 Super

16 GB (2x8 GSkill Ripjaws)

ASRock B450m a/c

Corsair 650~w power supply

M.2 and a Sata SSD

Would love to hear your input. Thanks!

This topic has been closed for replies.

J

Joseph Naulty

Participating Frequently

Time for adobe to fix this.

M

Michael Grenadier

Legend

Joseph Naulty. When you add to an old post, it's important to include your system specs, etc. It's unrealistic to expect Adobe to test all the possible hardware and software configurations for Premiere... And since the last post on this thread before yours is well over a year ago....

Here's my shpiel and what information you should supply. Never easy to troubleshoot premiere problems from a distance so please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and if you have any 3rd party plugins installed for Premiere... Also, sequence settings and clip properties can also help. Although you can throw almost any format into premiere, some formats can be problematic, particularly on an underpowered system.

And since I'm helping my nephew purchase and configure a windows laptop in the near future, will be interested in what we can do to resolve your situation. He's been using my old 2012 macbookpro for the last year and he's unwilling to spend the apple premium for a laptop...

J

Joseph Naulty

Participating Frequently

It's a driver issue with nvidia drivers. Happens on game ready drivers, but not on studio ready. Seems to be an issue where sometimes hardware accelleration just breaks. Whole PC freezes and then have to restart any adobe products you want to use hardware accellerations. IE: If I was using ME to encode a video when it happened, they will all fail.
I don't blame him on the apple premium. This as someone who has an M2. It's nice, especially for a laptop. The battery is great, but realistically I'd prefere to have a desktop to edit at. But switching back and forth if you are also using that desktop for gaming can be a pain. I wish adobe would run tests on thne game branch and at least make an attempt to get it working, since a lot of people game and work on the same PC.
My hardware is an rtx 2080 super, 32gb of ram, and windows 11. So no, it's not an issue of hardware underperformance. And the sequence settings aren't the issue because it happens in premiere, ME, and Photoshop. It's a driver issue.

C

ChrisH740

Participant

Having an issue on the 4080 with the latest geforce game driver, premiere freezes when i access the geforce now experience. Freezes the entire computer so there is conflict between the gpu drivers and adobe premier software, please fix this bug.

M

Michael Grenadier

Legend

game drivers do not play well with Premiere. Load the studio driver...

P

ProductionsIDEO

Participant

Hi Everyone,

I have the same problem. My computer crash/freeze only when Adobe Premiere Pro working.

SPECS:

Intel i9-9940x

Asus Prime Deluxe II

EVGA Geforce RTX 3090

128 GB Corsairs

EVGA 1000W Gold

2 M.2 and 6 SSD

M

Michael Grenadier

Legend

Never easy to diagnose these issues from a distance so you need to approach this in a systematic fashion. did you try everything mentioned earlier in this thread? and answer the questions in my previous post "Did something change recently? Does this happen when you launch premiere or while you're working. Do you have any peripherals connected except for mouse and keyboard?" You might try creating a new user with administrator privileges and sign in to that account and see if that makes any difference. Lots. of questions to answer and stuff to try

B

Beckwith407 Productions

Participant

Hello! I have used Premiere Pro since 2020 and I just started getting this issue yesterday. Recently, I've been doing a lot of intensive editing within Premiere, more so than I have in the past. It seems to have been working very well until now.

My PC specs are as follows:

Intel i7-12700K

RTX-3060 6GB (Laptop GPU)

32GB DDR5 RAM

1TB SSD

I am running the latest NVIDIA studio driver, which is version 531.61. As I said, the problem never happened before until yesterday. Today it has happened twice within one hour. It's the exact same as the original author's problem; it happens at random while I'm working and the only way to get out of it is by force restarting via the power button.

Any help is appreciated, thank you!

A

afranklin7

Participant

Having the exact same issue. All drivers are up to date and am using the Nvidia Studio Driver, not the Game Ready Driver. Have tried reverting to different versions of Premiere Pro in combination with different Nvidia drivers but none have stopped this issue.

M

Michael Grenadier

Legend

Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card. Did something change recently? Does this happen when you launch premiere or while you're working. Do you have any peripherals connected except for mouse and keyboard?

Lot's of things to try, but we need some basic info.

Since the solutions provided earlier in this thread are not helping you, might be a good idea to start a new thread... If you do, post a link here...

Kevin J. Monahan Jr.

Community Manager

Grant,

Try running NVIDIA Studio drivers, not the gamer ones. If that is still not working, roll back a version. Report back after doing so.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

MAV Drone

Participant

I unistall Nvidia drivers from Thu Jan 07, 2021
Install the nvidia drivers from Tue Dec 15, 2020

https://www.nvidia.com/en-us/geforce/drivers/
All good for now

Kevin J. Monahan Jr.

Community Manager

Thanks for the report, MAV Drone!

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

MAV Drone

Participant

exact same problem. freezes at any time. and with media encoder too.

I am beginning to suspect that it could be incompatibility with the last nvidia drivers

AlissonRM777

Participating Frequently

It is likely that you installed the Game ready driver (not recommended for content creators), uninstall it, and install NVIDIA STUDIO DRIVER, I had the same problem here, I changed the driver and it worked for me

J

JebusIsEre

Participating Frequently

Hey Buddy , This is the best solution to the Problem i have found so far i am still trialling it but the best you can do is Install Nvidia STUDIO Driver 460.89 Released on the 12/15/2020

And Revert Your Premiere Pro to 14.4
This has worked for me and it is actually Rendering now,

I have Very similar PC components to you

Ryzen 7 3800 X-Nvidia RTX2070-16GB RAM

I think maybe the latest Drivers for each are not corresponding correctly,

Hope this Helps

G

grantparkerAuthor

Participant

So it's not a hardware issue, this is an Adobe issue. It just happened again after doing some color editing - while in the editor with FilmConvert, on the color wheels.

I would prefer to keep the Game Ready drivers if possible.

M

Michael Grenadier

Legend

you're using a thirdparty plug-in and assume the problem is Premiere? It may well be, but wouldn't make that assumption. And although I understand you want to keep the game ready drivers, might want to see if changing it solves the problem. And by any chance are you using screen captures? That could be the source of your problem. Many screen capture programs record with a variable frame rate which premiere does not handle well.

use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Joery Mooijman

Inspiring

Same here! Thought it was my new CPU+MOBO/Windows install. But I have now concluded this only happens in Premiere Pro. Guessing it might involve the NVIDIA driver? I have a 1070 and the latest GameDriver. What driver are you running?

G

grantparkerAuthor

Participant

I am running the latest Game Ready driver for the 2070 Super!

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded