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officialkairosmusic
Participant
January 30, 2020
Question

Adobe Premiere playback issue, crashes when trying to change preferences

  • January 30, 2020
  • 3 replies
  • 1698 views

I just bought Adobe Premiere and installed it. All I'm trying to do is overlay a video file with different audio, should be simple right?

 

First off an image shows up in the previewer, but there's no playback. I see some posts suggesting to try and change preferences settings and play with the audio hardware section. But any time I make any changes in preferences it crashes the whole program. So I'm stuck not knowing how to fix it. Why is it crashing?

 

I'm on windows 10, and my audio is hooked up to a UAD Apollo interface. I've tried .mov and .mp4 files no difference, both don't playback. 

This topic has been closed for replies.

3 replies

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Caleb28665533qzr3
Participating Frequently
March 2, 2023

I have this same problem, but no matter what I do it just won't work. Everything else seems to work fine, but opening any settings just crashes it. While I do not have a great computer (it's a laptop) it never had this problem before. I get no audio. So I use the mixer settings, but still no audio. So I go to audio hardware, but that crashes it. Please help 😞

C
Caleb28665533qzr3
Participating Frequently
March 2, 2023

I am using version 23.2.0, or build 69.

nishu_kush
nishu_kush
Legend
February 4, 2020

Hi @officialkairosmusic,

 

You can contact us on phone or chat support here: https://helpx.adobe.com/contact.html

In the meantime, you can try resetting the preferences of Premiere Pro: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

Let us know how it goes.

 

Thanks,

Nishu

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officialkairosmusicAuthor
Participant
February 6, 2020

Thanks, I managed to get it working. Basically any time I would try and change preferences when I had clips in it would crash Premiere. I had to change the settings and preferences BEFORE importing any files to the session, that worked for me. Odd that that's even necessary though. 

 

Regards, 


Kairos

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
February 6, 2020

Thank you for letting us know.

Best,

Kartika

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 30, 2020

    Hi There!

    Thank you for reaching out. Sorry to see that you're having an issue with playback in Premiere Pro.

    Here is an article that may help you, check this and let us know if it's helpful: https://helpx.adobe.com/premiere-pro/kb/troubleshoot_playback_performance.html

    Regards,

    Kartika

    O
    officialkairosmusicAuthor
    Participant
    January 30, 2020

    Hi Kartika, 

     

    im using the very latest version just installed. Premiere Pro 2020 14.0.1. 

    I've tried changing the audio hardware, but any time I touch anything in project settings (like the playback engine) or anything in preferences->audio hardware the whole session freezes and crashes.  

    I have a good processor, 16gb of RAM, and premiere is on my SSD drive so my computer should be able to run it no problem. 

    I'm at work until 5PM PST but if there was a way I could get in contact With a support member after it would be greatly appreciated I'd like to resolve this as fast as possible. 

    is the newest version of premiere pro buggy? Should I try reinstalling with a prior version and if so which one? 

    any ideas will help please.  

     

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