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Question

Adobe Premiere Premiere Pro Makes my Imac reboot when I import files

Forum|Forum|6 years ago
March 4, 2020
8 replies
4558 views

I have a serious problem with my imac. Every time I import video files from my Panasonic Lumix S1H, the computer reboots. Anyone knows what can it be?

This topic has been closed for replies.

S

shoutm14171326

Participant

I also have an 2019 iMac w/ Radeon Pro 580X + a Canon R5. I've had issues with Premiere randomly hard rebooting while editing multi-cam footage. No effects, just 10bit 4K 60 4:2:2 MP4's from my R5. Simple cuts and work on the timeline will eventually cause the fans to go nuts, spining beach ball of death w/ no input possible, then quiet for a few minutes and eventually it will reboot. Wrecking havoc on my projects, likely switchign to Davinci soon here.

Warren Heaton

Community Expert

I've downloaded some sample clips and will report back as to what happens.

-Warren

K

kbirand

Known Participant

Did you find a solution. I started to have the same problem for the last two days. Same files same machine same room temperature.

My files are 4K DCI 10 bit 4:2:2 H265.

I do not think this is related to file spec since I have been using these files for at least 6 months.

and also Imac Pro 2017 can import them.

Just a side note. This started to happed rite after I started to experiment with Canon Eos R5 raw and 4K 120 fps files.

I have macOS Catalina 10.15.5

Mac Pro 2019 16 Core with 196 Ram. Afterburner and two Vega II

Adobe Premiere 14.3.0

tinchoc6127689Author

Participating Frequently

Hello Kbirand! I could not find what happens 😢. I formated my iMac and installed again adobe premier and adobe encoder (because when I tried to make proxies, my iMac suddenly rebooted). I thought that was the solution because It worked for some months, but last week this issue happend again but Just once. 🤷🏻‍♂
When you use Adobe encoder happens the same issue?

K

kbirand

Known Participant

Not just media encoder but happens when I try to import to premiere. It is ok when I import one by one. But if I drag lets say 10 files, while importing i reboots. If I successfully import one by one when editing randomly reboots again. I could not find a pattern. It reboots when I am editin maybe 30 minutes later may be 10 minutes later. And this does not happen on a specefic file.

jasonvp

Inspiring

I'm going to go way out on a limb here: the filetype is h.265 or h.264, long-GOP. Correct? How big are the files you're trying to import? Measured in several gigabytes in size perhaps?

The reason I'm asking is that there's an annoying bug with Pr when it comes to importing long-GOP (h.264/h.265) files in that only one CPU core is used, and it's pegged to 100% utization during that. It happens in both Windows and MacOS. (Yay, consistency? ...) Can you watch the temperature of your CPU during the import? I'm wondering if your iMac is getting worked so hard during the import that the CPU is hitting its "Oh crap, save myself!" temperature, and rebooting the rig? It's just a theory, but one worth looking into.

Warren Heaton

Community Expert

Very good guess. Although, when a Mac overheats, it shuts down rather than restarts.

If H264 or H265 were to be causing issues (in any NLE), the 1st thing to do would be to transcode to a mezzanine CODEC.

jasonvp

Inspiring

The "shutdown" vs "reboot" thing will depend on what's actually crashing. And this would require digging into the system logs, which I'm more than happy to do had I access to them. 🙂 It's sorta "my thing". That said, it's an easy test to do. Watch temperatures during the import. See what happens before the reboot.

And transcoding long-GOP files is, of course, doable. But the whole long-time benefit of using Premiere over other NLEs (of past) is that it's not required. And shouldn't be. As soon as this bug is addressed and fixed, it'll be less of an issue, thankfully.

In either case, it's up to the OP to try that test.

Warren Heaton

Community Expert

It sounds like you have some troubleshooting ahead of you in addition to resetting the preferences as Meg_The_Dog suggested.

Are you using File Import or are you using the Media Browser?

What happens if you import the clips into Adobe Media Encoder or Adobe After Effects?

What happens if you create a new user account?

What happens if you copy your source footage to a different location and import from there?

Here's the support page from Apple regarding this type of issue:

https://support.apple.com/en-us/HT200553

If you iMac has USB3 ports (so, 2012 or newer), I would consider doing a clean install of just macOS and Adobe Premiere Pro on an external USB3 SSD or Hybrid mobile drive as a troubleshooting step.

-Warren

tinchoc6127689Author

Participating Frequently

In Media Enconder happens the same thing. I didn't try in After Effects.

In premiere while I'm importing the video files, the imac reboots a few times, but once a could import the files, I can use premiere without problems.

The same things happens if I open an old project, when premiere stars reading the cache files, the imac reboots, but once premiere could read all the files (afer rebooting a few times) the premiere works good

Warren Heaton

Community Expert

Have you tried clearing teh media cache files? Whlie I haven't run into your particular issue, I've had clearing the cache files restore audio playback for some clips before.

Kevin J. Monahan Jr.

Community Manager

What kind of footage is this? 6K at 4:2:2 10 bit? Can you try a clip at lower resolution and that is not 10 bit? Let us know.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

tinchoc6127689Author

Participating Frequently

The footage is 4k at 4:2:0 10 Bit

Kevin J. Monahan Jr.

Community Manager

Tin.

Great. Can you create an 8 bit file and see if you can import that? It might be due to your format. That is what I'm trying to find out.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

Byron Cortez

Community Expert

Tell us OS X and Premiere Pro versions. You need Premiere Pro 2019 at least.

Byron.

tinchoc6127689Author

Participating Frequently

I have the latest Premiere version. Is Adobe Premiere Pro 14.0.3

M

Meg The Dog

Inspiring

Please post your iMac specs, you can find them at the Apple menu > About this Mac.

Have you tried resetting your Premiere Pro preferences? Holding down the option key when launching Premiere will give you the option to restore your preferences to defualt. Resetting preferences is the usual first step when Premiere acts strangely:

https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1#8632389

MtD

tinchoc6127689Author

Participating Frequently

I wil try doing what you told me to do! I wil tell if it works out
Thanks!

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