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J
JiaHailstorm
Participant
January 2, 2020
Question

Adobe Premiere Pro 2020 - Freezes when deleting clips

  • January 2, 2020
  • 5 replies
  • 772 views

Hi,

 

I've had the trial for about a week now. It's worked well for my first two videos. But yesterday, when I started editing, Adobe became a bit slow. And the main problem is when I'm trying to delete clips it freezes. It will stay frozen for about 3-10 minutes. When it resolves itself I can continue editing for about 1-3 minutes, before it freezes on a random new clip I delete. 

 

Does anyone have a solution to this? I have a completely new computer, so that shouldn't be an issue. I have tried to clear cache, but that didn't do anything. I have also tried to uninstall and reinstall, but that didn't help either. 

This topic has been closed for replies.

5 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 6, 2020

Is the SSD the only hard drive?

What is your hard drive setup (how many, what kind, what is on each, and how full)?

J
JiaHailstormAuthor
Participant
January 6, 2020

I don't want to use older drivers (and I don't know how to do that either).

 

I tried opening a new project and edit. At first it was much quicker and everything was fine for like 5-10 minutes. Then I had to close adobe. And when I opened it again after a few minutes the same problem started happening again. I don't know what to do.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 3, 2020

Try using older video drivers.

C
Community Expert
Carlos ZiadeCommunity Expert
Community Expert
January 2, 2020

maybe try to update your graphics card driver here: https://www.asus.com/Graphics-Cards/ROG-STRIX-RTX2070-O8G-GAMING/HelpDesk_Download/

J
JiaHailstormAuthor
Participant
January 3, 2020

I already have the latest driver, so it isn't that.

S
Adobe Employee
Sumeet_Kumar_Choubey
Adobe Employee
January 2, 2020

Hi there,

 

We're sorry to hear about this. We would need more info to troubleshoot the issue properly. Please let us know the system specifications (OS, CPU, GPU and RAM) and the location where the media files are saved (internal/external/network drive). We're here to help, just need more info.

 

Thanks,

Sumeet

J
JiaHailstormAuthor
Participant
January 2, 2020

PC Specs: Windows 10 64bit, Intel i7 9700K, ASUS ROG STRIX 2070 SUPER, CORSAIR VENGEANCE 3200MHz 32GB. Media files are saved on a internal Samsung 860 EVO SSD.

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