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tnote43
Participant
June 1, 2021
Question

Adobe Premiere Pro 2021 "Not responding"

  • June 1, 2021
  • 1 reply
  • 1430 views

I have been having a problem with adobe premiere pro recently. It is where when I open the application, it won't load/open. It'll stay on the loading screen, When I click on it, it says "Adobe Premiere Pro is not working" I have checked for updates, uninstalled, reinstalled, restarted my PC, and even updated my drivers to see if that would work, and it still has the same problem. 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 1, 2021

Hi there!

Sorry for the issue. We have an article that mentions some helpful tips. Check here: https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249?page=1

 

Let us know if that helps.

Thanks,

Kartika

T
tnote43Author
Participant
June 1, 2021

I was able to end the task. and reset the preferences but it still won't work. When I click the loading screen it still pops up with, "Adobe Premiere Pro is not responding."

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 4, 2021

Have you tried the suggestions mentioned in the above article? 

Can you also try creating a new user account and see if that helps? https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

let us know how it goes.

Kartika

 

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