Adobe Premiere Pro 2023 (Version 23.1) hangs while loading files

Baffy,

Sorry about that. As you know, I work in support and am suggesting a workaround to get you back on track. I am not a developer and only trying to help. I hope that the product team will interact on the thread shortly. I hope that is OK with you for now. Happy Saturday. Let's keep the discussion flowing, but there's only so much I can do as a support tech. We need a dev to interact here. Hopefully, after the weekend, we can get some interaction.

This Bug Report forum is new, so your patience is appreciated.

Kevin

Hey, FocusPulling,

Hope all is well with you. Sorry for the frustration. I am not on the product team, so I can't address software errors or how hardware pieces interact with Premiere Pro. I can only try to help troubleshoot and offer solutions to get you back on track. My job is also to point product team members to bugs and communicate the top customer issues.

Your "advice" to roll back our GPU drivers, is not what any of us should be expected to do. You released a totally non-functioning version given a stable GPU driver. The solution is of course for us all to uninstall the latest Premiere version, and to revert to the prior version, until Adobe admits its error and corrects it ASAP with a new update.

I understand, and I appreciate the comments. I've seen in the past that sometimes hardware manufacturers release drivers that conflict with certain software. I am not privy to the development process, but I hope a bug like this can be prevented.

I am here trying to get the community back on track with the issue. I hope we can get this bug some attention ASAP.

Thanks,
Kevin

Your solution is not suitable. Here it is expanded. We are waiting for corrections as soon as possible. It's not a joke to have such errors that were not in the previous ones, but why appear in the new ones. Yes, they do not allow you to work. Damn it

export file does not work - Adobe Support Community - 13403672

Hey @Kevin-Monahan (Adobe employee):

Your "advice" to roll back our GPU drivers, is not what any of us should be expected to do. You released a totally non-functioning version given a stable GPU driver in the especially stable Studio strand of udpates. And the prior major update of Premiere 2023 worked just fine.

The solution is of course for us all to uninstall the latest Premiere version that Adobe sloppily released, and to revert to the prior version, until Adobe admits its error and corrects it ASAP with their own new update. Do not wait for Nvidia to make a move (unless that's secretly a pay-to-play universe of hidden negotiations).  And maybe for once, apologize?

I have the latest NVIDIA Studio Driver 527.56 for today. Roll back to NVIDIA Studio Driver - WHQL 526.98?

Baffy,

For most people, it's not Premiere Pro, it's the NVIDIA drivers. Roll back to 517. xx. Do a clean reinstallation of the studio drivers. Let me know.

Thanks,
Kevin

Hi Walter,

Sorry. Some with certain hardware are having trouble with certain importers. Do you have an NVIDIA card? If so, roll back NVIDIA drivers to 517. xx.

Thank You,

Kevin

Me too...