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BZ1LLA
Participant
November 23, 2016
Question

Adobe Premiere Pro CC 2017.0 has stopped working??

  • November 23, 2016
  • 4 replies
  • 2368 views

I'm receiving the error "Adobe Premiere Pro CC 2017.0 has stopped working." from Windows 10 when attempting to boot Premiere Pro. Dead in the water, need some help! I've tried uninstalling and downgrading to 3 previous versions and receive the same error every time.

Adobe Premiere Pro CC version 2017.0

Dell Laditude E5570

Windows 10

Intel Core i5

8GB RAM

    This topic has been closed for replies.

    4 replies

    S
    szymonk19711984
    Participant
    February 16, 2017

    Has anyone found a solution to the startup crash?

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    February 16, 2017

    Hi Szymonk,

    1. What is the exact dot version of Premiere Pro?

    FAQ: How to find the exact version of Premiere Pro you're using?

    2. What is the version of Operating System?

    3. Is there an error message? Please post a screenshot if any.

    FAQ: How do I capture and post a screen shot or video?

    Thanks,

    Vidya Sagar.

    hywelw14599876
    hywelw14599876
    Participant
    June 17, 2017

    Hi Vidya,

    Funny name Vidya, Video?

    The exact dot version of PP is already given in the logs linked. Windows 10 has auto-updates so it will always be the most up to date version. Please do not post what a 12 year old could do, "have you updated your drivers and disable anti-virus". LOL support desks were saying this cannard back in the 1990s. We expect better from a company that sells software labelled "Pro" version and charges money.

    A
    Alexey 4001 Yakovlev
    Participant
    February 3, 2017

    Source

    Adobe Premiere Pro CC 2017.0

    Summary

    Остановка работы

    Date

    ‎03.‎02.‎2017 4:02

    Описание

    Неправильный путь приложения: E:\CreativeCloud\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

    Сигнатура проблемы

    Имя проблемного события: APPCRASH

    Имя приложения: Adobe Premiere Pro.exe

    Версия приложения: 11.0.2.47

    Отметка времени приложения: 5876029b

    Имя модуля с ошибкой: dvaui.dll

    Версия модуля с ошибкой: 11.0.2.47

    Отметка времени модуля с ошибкой: 5875d74e

    Код исключения: c0000005

    Смещение исключения: 00000000001f8fe1

    Версия ОС: 6.1.7601.2.1.0.768.3

    Код языка: 1049

    Дополнительные сведения 1: 408b

    Дополнительные сведения 2: 408b6c608e243224be1dd6f19e0e1413

    Дополнительные сведения 3: 52f1

    Дополнительные сведения 4: 52f1e14e5faa6d7920930808f35814ce

    Дополнительные сведения о проблеме

    Код черпака: 427247571

    michelle39806067
    michelle39806067
    Participant
    January 28, 2017

    Same fault here..log details below

    Faulting application name: Adobe Premiere Pro.exe, version: 11.0.2.47, time stamp: 0x5876029b

    Faulting module name: dvaui.dll, version: 11.0.2.47, time stamp: 0x5875d74e

    Exception code: 0xc0000005

    Fault offset: 0x00000000001f8fe1

    Faulting process ID: 0x2f7c

    Faulting application start time: 0x01d2799978820755

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

    Report ID: 2769b3e7-fdad-4263-9a0f-ee15560bc525

    Faulting package full name:

    Faulting package-relative application ID:

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    November 23, 2016

    Hi BZ1LLA,

    Please check for error messages related to Premiere Pro in Event Viewer > Windows Logs > Application & post the summary in General Tab(Please do not post complete log in details tab.

    FAQ: How do I capture and post a screen shot or video?

    Thanks,

    Vidya Sagar.

    B
    BZ1LLAAuthor
    Participant
    November 23, 2016

    Faulting application name: Adobe Premiere Pro.exe, version: 11.0.1.6, time stamp: 0x5822ef8f

    Faulting module name: dvaui.dll, version: 11.0.1.6, time stamp: 0x5822c491

    Exception code: 0xc0000005

    Fault offset: 0x00000000001f8fc1

    Faulting process id: 0x13f4

    Faulting application start time: 0x01d245ca7a795038

    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

    Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll

    Report Id: 74d69484-76a2-41c3-9670-43ab05f8dbcb

    Faulting package full name:

    Faulting package-relative application ID:

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    November 24, 2016

    Hi BZ1LLA,

    Try the following steps:

    • Update drivers to latest version for all the Graphics Cards.

         https://support.microsoft.com/en-in/instantanswers/ad5a063e-5f57-c715-2566-b983195752c1/update-drivers-in-windows-10

    If issue persists,

    • If Anti-Virus is installed, disable Anti-Virus & try launching Premiere Pro.

    Please let us know the status of the issue.

    Thanks,

    Vidya Sagar.

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