Adobe Premiere Pro CC 2017 - crashing when importing movies with audio
Hello everyone,
Until today i had no problems with Premiere Pro CC 2017. Today i started a new project and after importing .mp4 file to my timeline Adobe Premiere crashed... I checked it again with other file types and nothing changed. I am a Windows 10 user, no new drivers, no new codecs... maybe it's the reason of Windows 10 update? I checked crash logs and i see there is a problem with AudioSupport.dll?
Process: Adobe Premiere Pro.exe [8492]
Path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe
Product Version: 11.0.0.154
File Version: 11.0.0.154
Code Type: x64
Parent Process: explorer.exe [3644]
Date/Time: 2017-05-12 21:34:21 rodkowoeuropejski czas letni
OS Version: 10.0.14393.1198
Report ID: 12676d33-c7cd-42f8-ae79-f69a6c57aecc
Time Awake Since Boot: 616 seconds
Crashed thread: 136 [9664] THREAD_PRIORITY_ABOVE_NORMAL
Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00000000e5351ef6
Exception Message: 3221225477 Instrukcja w 0x%p odwołała się do pamięci pod adresem 0x%p. Pamięć nie może być %s.
Application Specific Information:
C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AudioSupport.dll
[...]
| Thread 136 Crashed: | [9664] | THREAD_PRIORITY_ABOVE_NORMAL |
| 0 | ntdll 0x000000001ee66c24 ? ZwWaitForMultipleObjects + 20 | |
| 1 | KERNELBASE 0x000000001b3c796f ? WaitForMultipleObjectsEx + 239 | |
| 2 | KERNELBASE 0x000000001b3c786e ? WaitForMultipleObjects + 14 | |
| 3 | KERNEL32 0x000000001c94021c ? BasepReportFault + 1420 | |
| 4 | KERNEL32 0x000000001c93fd33 ? BasepReportFault + 163 | |
| 5 | KERNELBASE 0x000000001b3d505b ? UnhandledExceptionFilter + 571 | |
| 6 | ntdll 0x000000001ee6ed1b ? memset + 9115 | |
| 7 | ntdll 0x000000001ee56bd6 ? _C_specific_handler + 150 | |
| 8 | ntdll 0x000000001ee6ab9d ? _chkstk + 285 | |
| 9 | ntdll 0x000000001ee09913 ? RtlImageNtHeaderEx + 1155 | |
| 10 | ntdll 0x000000001ee69cba ? KiUserExceptionDispatcher + 58 | |
| 11 | AudioSupport 0x0000000002cd72a2 ? Unknown - (Symbols generated from a DLL export table) | [ Error:487 Próbowano uzyskać dostęp do nieprawidłowego adresu. ] |
| 12 | AudioSupport 0x0000000002cfd995 ? ML::AudioSupport::Shutdown + 54117 | |
| 13 | AudioSupport 0x0000000002cdbf22 ? Unknown - (Symbols generated from a DLL export table) | [ Error:487 Próbowano uzyskać dostęp do nieprawidłowego adresu. ] |
| 14 | AudioSupport 0x0000000002ce5655 ? Unknown - (Symbols generated from a DLL export table) | [ Error:487 Próbowano uzyskać dostęp do nieprawidłowego adresu. ] |
| 15 | dvaaudiodevice 0x000000000bfb43f8 ? dvaaudiodevice::AudioFileWriter::PutAudio + 11736 | |
| 16 | dvaaudiodevice 0x000000000bf5c8c9 ? dvaaudiodevice::ScSignalBeginEnd::SignalSuccess + 24745 | |
| 17 | dvaaudiodevice 0x000000000bf5e145 ? dvaaudiodevice::ScSignalBeginEnd::SignalSuccess + 31013 | |
| 18 | dvaaudiodevice 0x000000000bfb455d ? dvaaudiodevice::AudioFileWriter::PutAudio + 12093 | |
| 19 | dvaaudiodevice 0x000000000bf721c5 ? dvaaudiodevice::scripting::AudioDeviceInfoObject::IsDeviceValid + 27669 | |
| 20 | dvaaudiodevice 0x000000000bf71561 ? dvaaudiodevice::scripting::AudioDeviceInfoObject::IsDeviceValid + 24497 | |
| 21 | dvaaudiodevice 0x000000000befcb1f ? Unknown - (Symbols generated from a DLL export table) | [ Error:487 Próbowano uzyskać dostęp do nieprawidłowego adresu. ] |
| 22 | KERNEL32 0x000000001c928364 ? BaseThreadInitThunk + 20 | |
| 23 | ntdll 0x000000001ee270d1 ? RtlUserThreadStart + 33 |