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creatoroblivion-ZRL5Gl
Participant
Nov 4, 2016 12:33 PM UTC
Answered

Adobe Premiere Pro CC 2017 crashing while launching

I also have this problem, but only with premiere Pro, this problem has carried over from the last version, I haven't been able to open it ever. It always crashes.

I'm getting rather annoyed at the fact that this issue has been going on for nearly ten years and still hasn't been fixed, but money is still rolling out of my account every month.

Error report:

Faulting application name: Adobe Premiere Pro.exe, version: 11.0.0.154, time stamp: 0x580880fc

Faulting module name: dvaui.dll, version: 11.0.0.154, time stamp: 0x580851bb

Exception code: 0xc0000005

Fault offset: 0x00000000001f8fc1

Faulting process id: 0x1a90

Faulting application start time: 0x01d236963bd04e88

Faulting application path: F:\CC Apps\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe

Faulting module path: F:\CC Apps\Adobe Premiere Pro CC 2017\dvaui.dll

Report Id: 8a0eca8e-a289-11e6-bed8-14dae9edec4d

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    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    Nov 7, 2016 9:12 PM UTC

    Bump


    Hi Creatoroblivion,

    Just for test, Please create a new Administrator account in Windows & test Premiere Pro.

    Try the steps followed by the users in the following forums, if possible.

    Premiere Pro CC Crashes on Splash Screen constantly

    Premiere Pro CC crashes on Launch

    Please let us know the status.

    Thanks,

    Vidya Sagar.

    View reply

    8 replies

    Sunny_Symphony15D5
    Participant
    Jan 29, 2019 7:36 PM UTC

    I figured it out, go to your appdata, roaming local, everything and delete everything you can find in folders titled premiere. Do the same in My documents. and voila.

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      Akash Sharma
      Akash Sharma
      Legend
      Nov 4, 2016 12:37 PM UTC

      Hi creatoroblivion ,

      Please post Premiere Pro issues here Premiere Pro and an expert will assist you.

      I am branching your reply as a new discussion in the Premiere Pro community.

      Thanks,

      Akash

      Translate
        creatoroblivion-ZRL5GlAuthor
        Participant
        Nov 4, 2016 12:51 PM UTC

        Thank you very much

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        Vidya Sagar
        Vidya Sagar
        Participating Frequently
        Nov 4, 2016 5:44 PM UTC

        Hi Creatoroblivion,

        Please update the Graphics card driver to latest version, Reboot the machine & Launch Premiere Pro.

        Update the graphics driver | Windows 8, 7, Vista

        https://support.microsoft.com/en-us/instantanswers/ad5a063e-5f57-c715-2566-b983195752c1/update-drivers-in-windows-10

        If issue persists, just for test, Turn off Firewall & Antivirus & Launch Premiere Pro.

        Please let us know the status of the issue.

        Thanks,

        Vidya Sagar.

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