Adobe Premiere Pro CC 2018 Dolby Audio Problem

Forum|Forum|8 years ago
November 7, 2017
14 replies
26189 views

The main specs. of my computer are:

Processor: Intel Core i7 950 @ 3.07 Ghz

Installed Memory (Ram): 12 GB.

System Type: Windows 7 Ultimate 64 bit

Graphics Card: Nvidia Geoforce GTX 7 70

Plug-ins Red Giant

I was using PrPro CC 2015.3 with no problem at all. After reinstalling Windows 7, I wanted to try the new Adobe PrPro CC 2018 and here the problems started as I could not open my projects which were created using the PrPro CC 2015.3 and I got an error message: " the selected file could not be linked because its type (video) does not match the original file's type (video and audio)" After doing some research I could find that the reason of this problem was the the newest version of Adobe PrPro does not support the Dolby Audio !!!!!!!!! I couldn't find a correct solution for this. Adobe respected staff, Can anyone help please?

Thanks in advance.

This topic has been closed for replies.

Correct answer excited_Genie16B8

Changes to Dolby Decoding and Encoding Support

Show previous replies

K

klausd56779701

Participant

Hey,

we have the same problem with Dolby-Audiodecoder . . .

Error:

Please help us fast!!

E

excited_Genie16B8Correct answer

Legend

Changes to Dolby Decoding and Encoding Support

A

AshrafAzizAuthor

Known Participant

I consumed a lot of time to research this issue and most probably the reason of the above error is the absence of the Dolby Audio decoder because of my update to PrPro CC 2018

Kona_Bob

Inspiring

That's my impression also.

I have not upgraded to PPro 2018 due to all of the problems noted on this forum, so I have no first hand experience.

However, it seems that PPro 2018 will rely on the operating system to have functioning Dolby decoder rather than providing that codec in as it has done in the past.

Also looks like the problem is more complicated if you are running Win 7 as it also has no Dolby decoder.

A

AshrafAzizAuthor

Known Participant

This Dolby Audio issue is so disappointing. Moreover, after contacting Adobe support I got no help at all other than requesting me to update the OS. I regret the time I consumed talking to them. Adobe Customer support staff denied what is written on Minnetonka's web site mentioning that the Adobe representative will supply Adobe users with an 8‐digit coupon code for the Minnetonka Dolby Audio decoder to be for free and not paying the $295 to purchase (which is already over priced)

You can check the link here

Adobe CC Support Page - TLS Corp

Very disappointing Adobe.