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jamisonl77755271
jamisonl77755271
Participating Frequently
May 26, 2019
Question

Adobe Premiere Pro CC 2019 quit unexpectedly.

  • May 26, 2019
  • 3 replies
  • 2778 views

It has to be a problem with Premiere Pro, NOT the computer. PPro 2018 and 2019 won't open on both of my MacBook Pro's, and one of my Mac's is a month and 1/2 old (I bought a new one because PPro stopped working - suddenly - on my old MacBook. Wasted $1500). Countless hours on the phone with Adobe installing and uninstalling PPro numerous times. I think we installed and uninstalled 12 times.

Adobe Premiere Pro is inoperable on Mohave until further notice (apparently), and it doesn't look like they're working on a fix. 2018 and 2019 were working on my 2011 MacBook Pro (Ya, 2011), until one day it would keep crashing on startup. I called Adobe, they said, "You need a new computer with more memory." Spent $1500 on a new MacBook Pro, installed PPro 2018 and 2019 and guess what? Nothing changed.

Countless crash reports sent to Adobe (and Apple), but nothing is happening. It's completely useless.

Processor: 2.3 GHz Intel Core i5

Memory: 8 GB 2133 MHz LPDDR3

Graphics: Intel Iris Plus Graphics 640 1536 MB

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    3 replies

    jamisonl77755271
    jamisonl77755271Author
    Participating Frequently
    August 7, 2019
    Please download the attached file to view this post
    gupta shivangi
    gupta shivangi
    Legend
    May 27, 2019

    I understand your concern. Any application getting launched should ideally not get affected if the minimum computer specifications are met i.e. Adobe Premiere Pro System Requirements.​ However, there can be other factors which could be causing the glitch. Do not worry, we're here to help. Thanks for sharing the computer details. We need a few more details:

    jamisonl77755271
    jamisonl77755271Author
    Participating Frequently
    August 7, 2019

    Note: I tried putting Adobe_old on the computer; changed everything to "Read and Write;" and uninstalled and reinstalled the PPro at least 12 times, but it still doesn't work.

    gupta shivangi
    gupta shivangi
    Legend
    May 27, 2019

    Hi jamisonl,

    Thanks for reaching out. I have branched your query as a new discussion so that we can look into the case separately as the previous user got the solution there.

    Thanks,

    Shivangi

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