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Answered

Adobe Premiere Pro is running very low on system memory

Forum|Forum|6 years ago
November 26, 2019
6 replies
135374 views

Hi guys.

I'm getting since quite some time now (3 weeks?) this error message either in After Effects or PPro:

It just doesn't make sense: I have 64GB of RAM installed and PPro and AFX Only use less than half of it:

My Specs: Win 10 Pro

E5-2630v4 2.2GHZ

64GB RAM

GTX 1080

PPro just stops working and closes down.

Correct answer Kevin-Monahan

Hi,

The OP never returned to their post. Since it's been abandoned, it has picked up a lot of unrelated posts and is causing search problems.

Here is the guidance I would give: if your project shows signs of corruption, like a memory leak, take action.

Check the Auto-Save folder. Check for a backup project file in the Auto-Save folder. Is there a recent one there? If not, enable it in Preferences > Auto Save to avoid future problems.
- Enable the option to save a copy in your Creative Cloud folder.
- Enable the option to save the current project.
Check your project backups folder: Do you have any backups of your project file?
- Many editors create a discrete set of backup project files daily at a minimum. You do this manually.
- Saving backups is done in case the Auto Save function does not work as expected.
- Use File Save A Copy for this function.

This case from the OP sounds like a project-specific problem that can occur with corrupt projects. You need to work with a backup project file (unfortunately, some of your work will be lost, and you will need to redo that part).

If you do not have a backup from the Auto Save folder or a discrete backup you saved, the advice is to create a new project and import the older items into it from the corrupt project file.

If you are experiencing similar issues, please try that step.

If that does not work, create a new thread. This thread is now locked.

Thanks,
Kevin

Kevin-Monahan

Correct answer

Community Manager

Hi,

The OP never returned to their post. Since it's been abandoned, it has picked up a lot of unrelated posts and is causing search problems.

Here is the guidance I would give: if your project shows signs of corruption, like a memory leak, take action.

Check the Auto-Save folder. Check for a backup project file in the Auto-Save folder. Is there a recent one there? If not, enable it in Preferences > Auto Save to avoid future problems.
- Enable the option to save a copy in your Creative Cloud folder.
- Enable the option to save the current project.
Check your project backups folder: Do you have any backups of your project file?
- Many editors create a discrete set of backup project files daily at a minimum. You do this manually.
- Saving backups is done in case the Auto Save function does not work as expected.
- Use File Save A Copy for this function.

This case from the OP sounds like a project-specific problem that can occur with corrupt projects. You need to work with a backup project file (unfortunately, some of your work will be lost, and you will need to redo that part).

If you do not have a backup from the Auto Save folder or a discrete backup you saved, the advice is to create a new project and import the older items into it from the corrupt project file.

If you are experiencing similar issues, please try that step.

If that does not work, create a new thread. This thread is now locked.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Christian.Z

Community Expert

Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere, as well as details about your projects and if you are using any plugins/effects

P

Pierre Louis B.

Known Participant

Has anyone found a solution? I've now installed both Pr 15.2 and 15.41 on FOUR (4!) different new laptops and on each one of them Pr fails miserably, closing on it's own after just a few seconds of opening a project (no warning, no error message, just poof, gone!). I returned the previous 3 laptops thinking it was something wrong with them (2 MSI and 1 Gigabyte laptop). I'm currently testing both Pr 15.2 and 15.41 on a FOURTH laptop (MSI GE76, Windows 10 20H2, 32GB ram, nVidia GeForce 3080 card with 16GB ram, 1TB SSD) and getting the same issues.

I'm also running Pr on my 3 year old desktop (Windows 10, 32GB ram, nVidia GeForce 1070Ti) with NO ISSUES!

I've reached the limit of my patience. Why does Pr consistently fail on FRESH installs yet it works fine on my old desktop that has a ton of stuff installed on it, including several older versions of Pr? Pr failing catastrophically on 4/4 laptops is getting to be rather ridiculous.

Any help is much appreciated!

T

Taras5CBA

Participant

Hey. I solved this problem by increasing RAM usage to maximum in Premiere.

Hope it helps.

5

5415E8A

Participant

Hi there,

I am having the same problem. I have tried clearing cache files and uninstalling the app. It s with all my projects. Please help me.

Best,

541

H

hellsing

Participant

Hi Guys,

I have the same problem. I have 128GB and >1TB free NVMe space and get the same error message right when I start PP, before opening or creating anything. After launch PP takes only 1.5GB of RAM and 105GB is totally free.

After opening or starting any project I continously get 'Unable to create image buffer' messages but everything works w/o any visible problem. With my current project I have more than 40GB free memory but I get the image buffer message in every few minutes. I have a 10GB RTX 3080 card.

I cleared the cache and re-installed PP with no luck.

Br.

Peter

P

pigsalreadyfly

Known Participant

I'm pretty sure Premiere Pro 2021 has MAJOR bugs in its memory / cache file usage. I am regretting starting a new project on 2021 as I've run into these bugs:

10980xo

Windows 10 up to date

512 OS NVME

2TB NVME CACHE

4TB NVME CACHE

30TB External Raid

Nvidia Geforce 2080ti 11GB On 462.59 Studio Driver

Low on System memory Crashes

(I have a mostly free 2TB NVME and a 4TB NVME as cache drives)

128 GB System Ram

18 Core 10980xe

JKL Crashes

PP2021 crashes on fast forwarding and reversing timeline playback using the JKL buttons with a

Unable to Creative Image Buffer

Frequently happening

None of this was happening on 2020.

J

Jesse5DF0

Participant

I am having the same problem on a fresh install of Premier Pro. I have 128GB of ram istalled and am only using less than 30%. I also have plenty of room on my cache drive (700+GB). I have cleared my media cache and am still experiencing the problem.