Adobe QT 32 Server is Not Responding in Premiere CC

(It seems these forums won't let me post large amounts of text for some reason! - Keep getting m5 error!)

The problem is widespread. Many of us had to resort to export to mp4 format. I have read in different forums that Quicktime will export 720 but not 1080.

Well, that is not entirely true. You see I kind of guessed that the machine was to powerful for quicktime. Sounds stupid doesn't it?

It seems the problems lies in the fact that Quicktime can't work with a high number of processor cores.

I run dual Quad Zeon processors wich give me 32 processor cores. And of course trying to export a Quicktime HD 1080I sequence failed every time.

Now, I read somewhere that if you set Windows 7 to operate on 21 cores or less it should work so I gave it a try. First with 24 cores. Didn't work. Then I tried with 21. Still didn't work. So, I went right down to half the cores (16). And Eureka, I have been using my Quicktime codec to export in full HD 1080i 29,97 format with no problem whatsoever.

the only drawback is of course you are using less than the maximum available processing power and it does slow down renders a bit. But still is for me a very acceptable compromise. And on top of it, I get a lot less "not responding" situations.

Hi all, just wanted to add to this thread to mention that on my system I tracked the QTServer issue down to the Avid codecs, specifically:

AvidAVdnCodec.component

AvidAVinCodec.component

AvidAVrpCodec.component

Moving those to a different folder and re-launching Premiere works. All the other codecs seem fine. I use Media Composer and Premiere depending on the project, and I am pretty sure the AvidAVdnCodec is the crucial DNX codec, so it is a bit frustrating but I'll post on the Avid forums as well to see if there is any fix with the codecs. Could unfortunately turn into one of those finger-pointing situations, but in the meantime I'm either swapping the problem codecs out with an automator script or just living with the stickiness in Premiere when I need to use DNxHD.

I am on Avid MC 7, OS X 10.9.1 - I am not aware of any updates to the Codecs in 8.1 that might clear this issue up.

Same issues hear and now CC2014 crashes every time i exit a program

I seem to have a similar problem as well.  For me, queing the export to AME didn't hang PPro, but did hang the media encoder.  I'm running AME 8.0.0.173 (a long set of numbers I had to remember because the splash screen doesn't let me scrape the numbers off it).

My mac is a mid 2012, dual six-core:

Model Name:    Mac Pro

  Model Identifier:    MacPro5,1

  Processor Name:    6-Core Intel Xeon

  Processor Speed:    3.06 GHz

  Number of Processors:    2

  Total Number of Cores:    12

  L2 Cache (per Core):    256 KB

  L3 Cache (per Processor):    12 MB

  Memory:    128 GB

  Processor Interconnect Speed:    6.4 GT/s

  Boot ROM Version:    MP51.007F.B03

  SMC Version (system):    1.39f11

  SMC Version (processor tray):    1.39f11

A pair of Adobe QT32 Server processes are just hung.  AME said that OpenCL and CUDA were not certified on this system, so it's running the software version of the Mercury Engine.  The media I'm dealing with are mostly R3D files.  Meanwhile, PPro is happily generating peak files in the background.

hey all,

for my situation, to boile it down:

after effects was freezing, choking on the QT32 app/service.

cleaned out prefs/cache-> no help.

but another user on same machine worked fine.

cleaned out codecs in user's folder, then it worked fine too.

I'm still waiting for a decent answer to this question too. I just opened a time lapse project that I have been working on for 2 years and all of my bins are gone. The audio files are gone. WTF? Is this what I can expect every time an update comes down from the CLOD? Someone that knows something other than a traditional Microsoft reboot your machine / reinstall software BS answer needs to come up with a solution for this.

Hi Thomasbek,

Welcome to the forums.

Please try to remove all third-party QuickTime importers and exporters from the Library/QuickTime directory and restart the application. Please restart the machine after removing them.

Regards,

Vinay

Same issue here, although not performing an export of any kind. Same symptom on two machines, one running CC 7.1.0 (141), the other 7.0.1 (105)

iMac

27-inch, Mid 2011

Processor  3.4 GHz Intel Core i7

Memory  16 GB 1333 MHz DDR3 (11GB reserved for Adobe)

Graphics  AMD Radeon HD 6970M 2048 MB

Software  OS X 10.9 (13A603)

Premiere Pro file contains, GoPro .mp4, Canon .mxf and Canon 5D .mpeg(.mov wrap)

42TB DVRAID/MacMini Server, GB Ethernet Network